Associate Delivery Analyst (Conway, AR)

The Associate Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.

*This role is not eligibe for sponsorship*

DUTIES AND RESPONSIBILITIES

• Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
• Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours
• Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders
• Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends
• Setup and build processing flows, including ad hoc, new build and more complex flows
• Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
• Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
• Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations
• Researches, troubleshoots and takes action regarding data or processing issues according to product, client and / or third-party vendor specifications.  This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
• Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion.  Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting.  Point of contact to clients for solution components as well.
• Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution.  Also mentoring less experienced Delivery Analysts in the Change Management process.

What Will Set You Apart:

• AWS knowledge
• Experience with Databricks, Snowflake
• Advanced SQL knowledge
• Understanding of software testing methodology

QUALIFICATIONS

Preferred

• Bachelor’s degree from a four-year college or university or relevant industry experience in the area of Information Technology
• Microsoft Office applications
• Demonstrated ability to communicate with clients and internal stakeholders – providing status
• Attention to detail, important to monitor and audit solution processing services
• Utilization of some of the following, depending on specific work assignment:
• USPS Address Standards
• Knowledge of auditing /monitoring techniques and tools (portal, nexus)
• Industry regulations
• FCRA
• Email
• Privacy
• Understanding of relational database design
• Working Knowledge (Understanding of Syntax) for those that apply to specific assignment: 
• Encryption/Decryption (PGP/GPG, SDMS, GIS)
• Outside List Manager
• Activate
• Orbiter
• Datastage
• AOFT
• OES
• Unix
• FUSE
• SQL / PL –SQL
• Perl
• Shell Scripting
• Campaign Management Tools
• UNIX / LINUX
• UltraEdit
• File Medic
• Syncsort
• File Transfer Protocols
• General knowledge of Information Technology practices

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

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