Field Service Technician II-Maryland, Virginia, Buffalo New York Area

 BLUBERI VALUES:

1. We Are the New School
2. Clarity and Transparency
3. Find It, Fix It, Own It
4. Standard Operating Success
5. Easiest Company to do Business With
6. It’s A Team Sport
7. Celebrate Wins, But Never Be Satisfied

About the Company:

Welcome to Bluberi, where we’re putting the FUN in gaming! Driven by innovation and a dash of disruption, our team are masterminds of developing highly original software and technology solutions that spice up the gaming scene. Bluberi is rapidly expanding and offers 5 offices throughout North America - headquarters in Las Vegas, NV, and design studios located in Reno, NV; Drummondville, QC, Moncton, NB and our newest studio in Austin, TX.  We bring over 30 years’ industry experience and we’re committed to delivering standout casino gaming experiences to players and operators alike. Our creative innovators are on a mission to shake things up with fun-driven products. At Bluberi, we dare to be bold, proud of our creativity, enjoy being disruptors and are always ready to add a little extra imagination with a twist into everything we do.

About the Team:

At Bluberi, we focus on one thing: bringing the wonderful world of gaming to life. Driven by passion and supported by our dedication to new ways of thinking, we develop original gaming experiences that demand attention. Inspired by our players and love of gaming, we aim to entertain by incorporating interactive technology and electrifying imagery.

Summary:

The Field Services Technician II is responsible for servicing bluberi gaming equipment and will be part of our professional Field Service team.

Essential Functions:

Customer Communications:

• Deliver the highest level of customer experience through effective communications and professional service interactions with bluberi customers.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.

 Service Activities:

• Install, setup, maintain and reconfigure gaming products.
• Troubleshoot malfunctioning equipment to the Failing Replaceable Unit (FRU) returning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Order replacement parts and supplies. Manage parts return to disposition location using appropriate packing materials and shipping services.
• Perform periodic preventative maintenance services to promote continuous operation of bluberi equipment.
• Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports and post installation documentation.
• Responsible for transporting, installing, and maintaining bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Responsibly manage remote warehouse of repair components and engage with monthly, quarterly and annual cycle counts and physical inventory requests. Execute all necessary paperwork for part transfers, orders and usage.
• It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays
• Perform floor walk-throughs while on site at customer locations to observe bluberi games and ensure they are fully functional and properly configured. Take appropriate actions where necessary, to correct equipment operation.
• Perform other tasks and duties as assigned by the supervisor

Internal Interactions:

• Responds to dispatches and drives to customer locations within a specified area to repair gaming equipment and communication devices.
• Works closely with scheduling to understand upcoming customer equipment activities including; installations, conversions, removals or Preventative Maintenance. Manages all travel requirements necessary to support these scheduled events.
• Communicate effectively and efficiently with bluberi scheduling and dispatch. Accurately report service activity, arrival and departure times and problems, details, and resolutions of failures (to Dispatch or within the Service Management application).
• Work closely with Product Management and Sales to provide quality feedback on specific field activities via established communication channels.
• Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve bluberi’s collective service capabilities. 

Training:

• Deliver basic training