Lead, SAP Customer Master Data & Analytics

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Lead, Customer Master Data & Analytics, within the Finance Shared Services (FSS) organization, supports the Order-to-Cash (OTC) Global Process Lead by ensuring strong governance, data quality, and operational excellence for Customer Master Data across SAP S/4HANA and integrated systems. This role provides people leadership and partners cross-functionally to deliver accurate, compliant, and timely customer data that enables effective OTC execution, regulatory compliance, and data-driven decision-making, while driving continuous improvement, analytics, and process innovation.

Responsibilities

• Lead the Customer Master Data vision, roadmap, and governance framework across SAP S/4HANA and integrated systems.
• Serve as the senior point of contact for Customer Master Data across Customer Service, Supply Chain, Pricing, Finance/AR, Commercial, and IT.
• Define and enforce global customer data standards, stewardship practices, and data quality controls to ensure accuracy, completeness, and compliance.
• Drive continuous improvement initiatives across Customer Master Data processes, balancing global standardization with operational agility.
• Oversee Customer MDM/DSP (Syniti – Data Stewardship Platform) operating models, including intake, validation, approvals, stewardship, escalation, and audit readiness.
• Lead and manage DSP workflows to ensure timely processing, SLA adherence, and high data quality.
• Support end-to-end project delivery, including design, test, and rollout of SAP enhancements, integrations, and data remediation initiatives.
• Lead medium-to-large scale initiatives using Smartsheet project management methodology.
• Maintain and update Customer Maste