Production Services Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

As a Production Services Specialist II you will help support, maintain and analyze issues for applications used in the Financial Centers. This role is responsible for analyzing complex production issues, and working those to resolution. You will serve as an escalation point to collaborate with other support teams to identify the root cause and execute steps to resolve. This role requires a self-starter with excellent communication and troubleshooting skills. 

Required Qualifications:

• 3+ years of hands-on application production support experience in a fast-paced, enterprise environment
• Demonstrated strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex application and system issues
• Excellent verbal and written communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences
• Strong working knowledge of Java, JavaScript, and HTML, including the ability to debug and analyze application behavior
• Proven ability to debug applications and analyze logs, errors, and performance issues to determine root cause
• Ability to manage multiple tasks simultaneously and adapt quickly to changing priorities and production demands
• Strong organizational and time-management skills with a high attention to detail
• Self-starter with the ability to work independently as well as collaboratively within cross-functional teams

Desired Qualifications:

• Experience with system and application monitoring tools such as Splunk, Introscope, Glassbox, Aternity, AppDynamics, Dynatrace, and DNT
• Working knowledge of application servers and middleware technologies including WebSphere and JBoss
• Familiarity with Oracle databases and basic SQL querying for troubleshooting and analysis
• Experience supporting applications in Linux-based environments
• Prior experience working in a financial services or highly regulated production environment

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40