Bi-Lingual Customer Service Representative (Remote Arizona)

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com.
The Bi-Lingual Customer Service Rep is responsible for providing prompt, courteous, and professional service to Contract Holders, Sales Representative, Agents, Dealers, Lien Holders and other internal or external customers.  Overall, in this role you will work with the team to meet individual and department goals by engaging in continuous learning opportunities, provided by Protective.
In this remote position Protective will provide equipment, however, you must meet the work from home requirements which includes a distraction free work space and internet speeds with a minimum of 10 mbps download and 5 mbps upload speeds.
Must be flexible to be scheduled 40 hours Monday-Friday between 7:30a-7:00p central time with a rotating Saturday every 6-8 weeks.

Responsibilities:

• Provide excellent customer service via telephone inquiries related to service contracts, GAP claims, claim status, claim payment, repair policies and procedures, contract terms and other miscellaneous requests. -
• Review, analyze and answer complex requests from both internal and external customers (e.g. contract and policyholders, agents, and internal departments).
• Manage detailed communication with customer, while maintaining high level of service using active listening, communication, and call management skills. -
• Works with team to meet team and department goals.
• Engage in continuous learning opportunities (provided by Protective).

Knowledge Experience/Education/Training:

• College Degree not required but recommended.
• High school diploma/ GED required. Some college preferred
• Computer skills including a working knowledge of Microsoft Word and Excel.
• Automotive dealership or business development center experience is helpful but not required (this knowledge will be provided through training).
• Prior customer service experience in a call center environment 
• Excellent communication skills including the ability to effectively communicate with internal and external customers. Must possess good organizational skills and be able to work independently when necessary.
• Must be fluent in Spanish and English.

Qualifications:

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Performance-Based Compensation: This position is eligible for an annual incentive based on individual and Company performance. Protective’s targeted salary range for this position is $40,000-$45,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance as well as a 401k match and a pension plan.

All candidates are required to complete a background check to include drug screen

Employee Benefits:  We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time