Client Service Associate (Mailroom)

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Typical Work Schedule: Mondays to Fridays; 8:00AM - 5:00PM

Where Great Service Meets Seamless Operations 

The Client Services Associate delivers exceptional office, mail, and delivery services while supporting the smooth daily operations of a dynamic workplace. This role spans multiple functions, including mail and package handling, print and copy services, office upkeep, and conference/reception support.

You will consistently provide prompt, courteous, and efficient service, maintain a polished and professional image while ensuring both clients and employees receive a 5-star experience.

Why This Role Matters

You play a key role in creating a seamless and welcoming workplace experience. From first impressions to daily operations, your attention to detail and service mindset helps keep the office running efficiently and leave a lasting positive impact on everyone you support.

What You Will Be Doing

Customer Experience & Front Desk Support

• Deliver exceptional customer service across all communication channels
• Provide reception/front desk support and handle sensitive requests with discretion
• Build positive relationships with clients and internal teams

Mail, Shipping & Logistics

• Manage inbound/outbound mail and packages, including sorting, tracking, and distribution
• Support shipping and receiving; act as the main contact for related inquiries

Office Operations & Facilities

• Set up and maintain pantry, kitchen, and meeting areas, including light cleaning
• Ensure common areas are organized, stocked, and presentable
• Assist with office moves and general workplace upkeep

Equipment & Administrative Support

• Maintain office equipment and coordinate service requests as needed
• Support print and copy services and monitor equipment functionality

Team Support & Initiative

• Take initiative during downtime and support ad hoc tasks
• Maintain professionalism and assist in training backup staff

What You Must Have

Skills & Competencies

• Strong communication and customer service skills
• Proficient in Microsoft Office
• Organized, adaptable, and able to multitask
• Problem-solver with the ability to work independently
• Professional demeanor

Qualifications

• High school diploma or equivalent
• 1–2 years of relevant experience preferred
• Basic knowledge of computer-based systems
• Able to work assigned hours

Physical Requirements

• Ability to lift up to 60 lbs.
• Comfortable with standing, walking, and basic physical tasks
• Able to operate office equipment

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$19—$20 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insura