Underwriting Account Service Manager (Level I or Senior Level II)

Zurich North America is hiring an Underwriting Account Service Manager (Level I or Sr. Level II) for our Specialties Construction Casualty team. We are open to hiring talent at any Zurich office location or remotely at the sole discretion of the hiring manager. While this position will be based out of a Zurich office, you will have the flexibility to work on a hybrid basis. You will partner with your manager to set a flexible work schedule that supports you, our customers, and our brokers and agents. This role will require you to be visible in the office/market three days per week.

 

As a member of Zurich’s Operations management team, you will have the opportunity to lead, motivate and develop the Large Property Underwriting Account Servicing team to develop and deliver customer-specific, value-added services for existing and new large accounts.

 

This role will be filled at either the Underwriting Account Service Manager Level I or Underwriting Account Service Manager Senior Level II. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

 

In this role, you will be responsible for:

 

• Accountable for ensuring teams meet key operational performance goals.
• Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.
• Follows up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate action.
• Performs customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies and answering policy coverage related questions.
• Participates in key account business relationships in person or teleconference with Underwriters.
• Conducts regular performance evaluations, ensures staff are meeting performances standards based on key operations performance metrics, staffing models and growth goals of the business units supported.  Regularly conduct career development conversations with staff and creates robust development plans.
• Makes staffing decisions concerning hiring and guides staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.
• Build insurance operations and underwriting skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
• Builds strong relationships across the business.  Takes leadership role in Underwriting team huddles and meetings.
• Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance.

 

Basic Qualifications: Underwriting Account Service Manager Level I

 

• Bachelors degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

 

OR

 

Basic Qualifications: Underwriting Account Service Manager Level II

• Bachelors degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

 

Preferred Qualifications:

 

• Bachelor’s degree
• Knowledge of Construction Casualty line of business
• Knowledge of the insurance industry a