Client Service Specialist (Food Broker)

Position Summary:

Provide continuous service to the manufacturers, customers, and personnel of Affinity Northeast Region. Utilizes technology to place orders, maintain order entry system, file documents and communicate information. Act as a resource to support the advancement of sales efforts while contributing to business development. Position also includes inside sales and suggestive selling. 

Essential Functions:

• Represent Affinity in an ethical and professional manner.
• Provide favorable, continuous customer service.  Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests.
• Support all sales efforts set forth by the management staff, manufacturers, and customers.
• Support all Client Manager and Account Executives in any way necessary to keep an open line of communication between the clients and customers.
• Enter all orders into Foodmark system so Affinity is fully knowledgeable of orders, volume, invoices, and commissions.
• Enter all order direct ordering into Foodmark system that cannot be electronically imported.
• Cross-reference invoices with orders to be sure they are correct.  Take the necessary steps to reconcile if there is a problem with invoicing.
• Update Foodmark with precise information and pricing.
• Answer phones, direct messages, monitor faxes.
• Order samples, POS, POP, coupons, marketing materials, etc. as needed.
• Communicate all markets/manufacturer information (includes market pricing) to distributors and appropriate sales team members.
• Filing- electronic and hard copies utilizing Share Point.
• Assist Reconciliation Specialist with information and paperwork necessary to reconcile commissions.
• Assist Trade Administrators with information and paperwork necessary.
• Utilize all training tools to become more product knowledgeable.
• Assist Account Executives on any issues that interfere with the placement or shipment of orders.  i.e. credit referrals, credit holds, late trucks or “no-show” trucks, expedites, etc.
• Respond in a timely manner to any request for information from management, sales, clients and/or customers.
• Follow instructions provided by each individual manufacturer to ensure their needs are being met.
• Keep market knowledgeable by listening and learning from clients, distributors, and customers.
• Other duties as assigned and requested.

• Previous customer service experience is a plus.
• Experience in the food service area is extremely advantageous.

• Flexible and able to manage adversity and change.
• Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, Outlook and Share Point.
• Strong communication, influence, and problem-solving skills.
• Basic Technology skills communicating through email, phone, and text messaging.
• Self-starter with entrepreneurial spirit and committed to being the best.

• Ability to lift 20lbs with or without help.
• Normal office environment, desk position.
• Typical workday of Monday – Friday, 8:00am to 5:00pm.
• Work performed in an Affinity Group office or, if authorized, from employee’s remote workstation.