Senior Implementation Manager

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy is an Identity Decisioning Platform, enabling banks and innovative fintech companies to manage KYC, AML, fraud, risk, and other components of customer onboarding. Alloy’s API enables its customers to access about 150 third-party data sources in real-time to improve decision-making and streamline customer experiences. 

Alloy is an industry leader, working with companies like Brex and Marqeta and top 20 banks. We're backed by venture capital firms that have taken countless companies to IPO like Lightspeed Ventures, Bessemer Venture Partners, Canapi Ventures, Primary Venture Partners, Eniac Ventures, and others and we’re looking to bring on incredibly talented individuals to help take us to the next level!

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

What you'll be doing

As the Senior Implementation Manager, Enterprise, you’ll lead multiple concurrent implementations for our largest and most complex customers while acting in a hybrid role of project manager and technical/business consultant. Connecting with key stakeholders, you will design and execute the implementation as prospects transition into customers, all the while seeking to understand and meet the customer’s needs.

• Lead the implementation effort for customers by providing strategic insight and direction based on client goals and product capabilities
• Understand our application end to end and collaborate with Sales, Solution Architects, Customer Success, and Product Managers to identify and communicate technical services and solutions
• Collaborate with Solution Architects to lead project design sessions and provide guidance and best practices on configuration options to meet customer needs
• Communicate clearly and effectively across all levels of client and internal teams
• Obtain customer feedback and partner with product and engineering teams to identify and prioritize new feature requests and integration opportunities
• Ensure all configurations, integrations, and customizations are fully tested and ready for deployment
• Own any problems you discover along with the solution to these problems
• Maintain project timelines - setting and balancing expectations - identifying risks to timeline throughout and mitigating with customers or internal teams when necessary
• Optimize the implementation process - including the use of new tools to enable the process to move more efficiently

Who we’re looking for

Alloy is looking for a results-driven individual passionate about innovative technologies in financial services. You don’t need to code but are familiar with systems integrations and web technologies (i.e API, Postman, etc). 

• You have 5+ years experience as an Implementation Manager, Delivery Manager, or Client Onboarding Manager for a B2B SaaS platform with a focus on Enterprise clients 
• You are passionate about providing exceptional implementation experiences to your clients by understanding and delivering on their objectives using your consultative skills
• You are experienced in driving the basics of a good project management plan—from risk management to communication strategies
• You demonstrate a drive and ability to achieve goals in a fast-paced deadline-driven environment and are highly adept at balancing and running multiple priorities
• You have outstanding interpersonal skills, both verbally and via email. You should have a knack for explaining complex concepts in a straightforward, cle