NA Customer Success Manager

<p><span style="font-size: 12pt;">Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion &amp; excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.</span></p> <p><span style="font-size: 12pt;">Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.&nbsp;</span></p> <p><span style="font-size: 12pt;">At Lucid Software, our Customer Success Team is integral to ensuring our customers derive maximum value from our solutions. As trusted advisors, each Customer Success Manager (CSM) works closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, CSMs provide expertise in change management and are subject matter experts on the Lucid Suite, guiding customers in achieving impactful outcomes aligned with their goals.</span></p> <p><span style="font-size: 12pt;"><strong>Responsibilities:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Master the Lucid Suite to design, demonstrate, and embed custom workflows that solve complex customer problems across a variety of use cases.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create and execute long-term adoption strategies that ensure companies are consistently maximizing their ROI and achieving their business goals.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build trusted relationships across complex corporate hierarchies, strategically navigating organizations to cultivate product c