Technical Trainer

Job Description:

Conducting high quality technical training courses on the Navis product line for customers, partners and employees, defining and developing the technical material to be covered in the training curriculum with an emphasis on hands on exercising and student involvement, and assisting courseware developers in the development/modification effort. 

Primary Responsibilities  

Principal Responsibilities include: 

Delivery: 

• Conducting high quality technical training courses for customers, partners and employees for Navis products at Navis training locations and customer onsite facilities. 

• Interact with courseware Development, Engineering, Professional Services, and Customer Support to ensure current product knowledge and provide product feedback. 

• Participate in set up and maintenance of classroom equipment for all facilities and road equipment (hardware, software and network). 

• Provide advice, analysis and recommendations to customers/clients projects within the classroom environment and on-site training. 

• Gain expertise and cross-training in other Navis complimentary products (XVELA, etc.) 

• Keep abreast of product additions/enhancements by working with the Development, Portfolio, Services, and Technical Support departments. 

• Support sales and marketing efforts where required with trade shows, conferences and sales leads events. 

Subject Matter Expert: 

• Define the objectives of the training courses and design the technical material to be covered to quantify those objectives. 

• Along with the courseware development team, identifying and defining the objectives of the training curriculum and designing and researching the technical material to be covered to quantify those objectives. 

• Assist course developers in the development and/or modification effort for training courses. 

• Ensure accuracy of content material in the training manuals.. 

• Define, design and record online seminars (OLS) and instructor-led training (RILT) for online training offerings and delivery. 

• Assist course developers in the development and/or modification effort for training courses. 

• Ensure accuracy of content material in the training manuals. 

• Conduct beta technical training courses for validation and accuracy of training manual and lecture. 

• Create ancillary material for classroom and online learning environments (instructor notes, PowerPoint presentations, demos and support applications). 

• Develop product-specific tests to ensure alignment to objectives, including end-user knowledge testing and certification exams. 

• Define, design and record online seminars (OLS) and instructor-led training (RILT) for online training offerings and delivery. 

• Conduct technical training courses for product roll-out and new/updated training curriculum  

• Develop/enhance product and instructional skills that support the Training Department’s ability to provide customer-need based training.