Manager Customer Services

Manager Customer Services<p><span><b>Location:</b> </span></p>Entraigues<p></p><p><span><b>At Sibelco, we advance life through materials.</b></span><br/>For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.</p><p></p><p><span><b>Are We the Perfect Match?</b></span></p><p>At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.</p><p></p><p></p><p></p><p>Are you a passionate leader with a talent for motivating teams and delivering exceptional customer experiences? We are looking for a Customer Service Manager to lead and develop our customer service operations, ensuring world-class support across all channels.</p><p></p><p><b>Responsibilities:</b></p><ul><li><p>Deliver best-in-class Customer and Logistics Service within the cluster, ensuring alignment with Commercial and Operational Excellence standards.</p></li><li><p>Lead, manage, and support the Customer Service team, fostering a culture of accountability and continuous improvement.</p></li><li><p>Implement and maintain effective customer experience processes, driving high customer satisfaction levels.</p></li><li><p>Oversee and manage the administration of all customer and logistics service requirements for the cluster.</p></li><li><p>Act as a key liaison between internal departments (Sales, Supply Chain, Logistics) and external partners to ensure service commitments are met.</p></li><li><p>Monitor KPIs, analyse data, and initiate improvements to enhance performance and efficiency.</p></li></ul><p></p><p><b>About you:</b></p><ul><li><p>Proven leadership experience in Customer Service or Logistics, preferably in a cluster or regional context.</p></li><li><p>Strong understanding of customer experience frameworks and logistics processes.</p></li><li><p>Ability to inspire and lead a team, with excellent interpersonal and communication skills.</p></li><li><p>Process-oriented mindset and experience with CRM/ERP systems such as sales, SAP, Power BI, among others.</p></li></ul><p></p><p><span><b>Why Join Us?</b></span></p><p>Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:</p><ul><li><b>Meet Our People: </b><span><a href="https://www.sibelco.com/en/careers" rel="noopener noreferrer" target="_blank"><span>Careers</span></a></span></li><li><b>Learn About Our Recruitment Process:</b> <a href="https://www.sibelco.com/en/careers/recruitment-process" rel="noopener noreferrer" target="_blank"><span>Learn More</span></a></li><li><b>Discover Our Sustainability Goals:</b> <a href="https://www.sibelco.com/sustainability" rel="noopener noreferrer" target="_blank"><span>Sibelco priorities</span></a></li></ul><p></p><p>We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.</p><p></p><p><span><b>How to Apply</b></span></p><p>Follow us on <a href="https://be.linkedin.com/company/sibelco-group" rel="noopener noreferrer" target="_blank">LinkedIn</a>, <a href="https://www.instagram.com/sibelcogroup/" rel="noopener noreferrer" target="_blank">Instagram</a>, <a href="https://x.com/sibelcogroup" rel="noopener noreferrer" target="_blank">Twitter/X</a> and <a href="https://www.facebook.com/sibelcogroup/" rel="noopener noreferrer" target="_blank">Facebook</a> to learn more about life at Sibelco. Submit your application in the <span><b>Apply </b></span>option.</p><p>Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.</p><p><b><span> </span></b></p>