Sales Process & Systems Optimization Senior Manager

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Sales Systems & Process.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is seeking a Senior Manager to lead the sales systems and process for the Sales organization.  This leader will be responsible for optimizing sales operations by managing and improving the sales process, understanding system pain points, streamlining workflows and ensuring the sales team effectively utilizes sales tools to drive revenue and growth.  This individual will define the sales user journey from top of the funnel all the way to closing a contract, and work with the Systems team who will be responsible for implementing the CRM systems.  As a result, this individual will act as a bridge between Sales, Operations, and Systems teams to ensure smooth sales process execution through technology and data insights.  

This position requires exceptional communication skills and a high aptitude for leading through change. Organizational influence skills and the ability to think strategically with a view to build for the future is a must. The right candidate will have a proven track record of recommending new technologies in organizations, reviewing existing technologies to understand limitations and gaps, exercising influence and driving execution and alignment among stakeholders.

Responsibilities

In this role, you’ll:

• Developing, documenting, and refining sales processes to enhance efficiency and effectiveness 
• Evaluating new sales technologies and tools to support sales activities and improve productivity by building a roadmap 
• Building a scalable GTM systems roadmap that aligns with business goals— integrating seamlessly with existing platforms in partnership with the Systems team
• Understanding what is required from the GTM team to drive their business forward, and drafting those business requirements as an input to our Systems business partners
• Working closely with sales enablement to train sales reps on new sales processes, systems and tools to ensure proper usage and maximize their effectiveness
• Work closely with multiple stakeholders (e.g. sales, marketing, systems, etc.) to ensure seamless execution of priorities and initiatives
• Storyboard a compelling narrative of the future vision to drive leadership alignment and develop executive level communications to share business updates with C-suite executives to drive to decisions
• Able to synthesize insights from various data to ensure each recommendation provided from the team is fact-based and rooted in analysis. 
• Provide independent views and opinions in order to hold ensure stakeholders drive to the best possible outcome for the business and ensure everyone is being held accountable to the big picture objective

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of experience building and owning GTM operations and systems.
• Deep knowledge of tooling, activities, and administrative best practices across the full revenue lifecycle—including Salesforce, CPQ solutions, and adjacent tools like Outreach, ZoomInfo, Tray, and Gong.
• Strong understanding of sales methodologies and best practices
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
• Technical aptitude to learn new sales technologies
• Experience problem-solving, including structuring of ambiguous problems with synthesis into meaningful recommendations 
• Outstanding project management skills, including project structuring and managing multiple projects independe