Associate Development Support Engineer, Central Business Configuration

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

About the team

The "Central Business Configuration Delivery & Customer Success Team" is a Global team that runs 2nd level support for SAP Cloud Customers and drive the success of SAP's Cloud Implementation Projects, using the new technology delivered by CBC (Central Business Configuration). Currently SAP S/4HANA Cloud, Public Edition is the most important Cloud Solution supported by CBC. So, if you want to be in the front line for supporting SAP customers while they are defining their SAP cloud-native journey, this is the place to be.

 

What you´ll d

 

This role provides opportunities for customer interaction and learning as it is for Central Business Configuration (CBC).

The Central Business Configuration (CBC) team provides business configuration for Intelligent Enterprise Suite applications. We deliver content covering 270+ scenarios, for 40+ countries, in 37+ languages and tailored to several key industries.

Responsibility for continuous innovation and support of specific product features in a team. Ability to analyze and solve issues in existing and new code.

Full responsibility for accepted tasks and therefore demonstrates a high level of quality, speed, reliability, and efficiency. Works closely together with other team members to ensure the team success. Enhances skills beyond own core functional focus and works on other tasks for the benefit of the team.

 

 

Expectations and Tasks

 

• Ability to troubleshoot and analyze production issues that affect CBC customers.
• Automate repetitive tasks and improve existing processes.
• Analytic thinking and detailed oriented approach towards analyzing issues and identifying patterns.
• Document solutions in a knowledge base, so that subsequent problem solving is effective.
• Ability to work in virtual team and act as “team player”.
• Ensure excellent quality and maintain high standards in message processing, customer notes, software corrections and software enhancements in the assigned areas of responsibility.
• Participate and offer support for the de-escalation of critical customer situations.
• Contribute on continuous improvement of software quality adhering to defined requirement and bug processes.

 

What you bring 

 

Education and Qualifications / Skills and Competencies

 

Required:

 

• Experience in a similar role for a minimum of 1 year
• A student or graduate in computer science or a similar discipline.
• Basic familiarity with cloud technologies Kubernetes (K8s).
• Able to apply critical thinking skills to understand the root cause of an issue.
• Passionate about automation and making the computers do the work for you.
• Basic knowledge of e.g. Python, ABAP, JavaScript, TypeScript.
• Able to work within a global team, embracing different perspectives and cultures.
• Fluent in the English language, with strong verbal and written communication skills
• Efficiently and calmly operate under pressure in emergency situations.
• Strong customer focus, service minded and experience in handling customer escalations.
• Familiar with agile software development leveraging continuous testing, continuous integration, and potentially continuous deployment automation.
• Basic knowledge of DevOps toolsets (e.g., GitHub, Jenkins, Jira) integrated with test tools.
• CI/CD frameworks
• Data modeling & SQL skills

 

 

Nice to have:

 

• Familiar with SAP's cloud solutions 
• Software development expertise

 

 

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytic