Investor Reporting Analyst II

Location:

11501 Outlook Street, Overland Park Kansas

Job Summary
Under the supervision of the department manager, the Investor Accounting Analyst II is responsible for accurate and timely reporting and remitting as dictated by the related servicing agreements for assigned contracts. The role involves monitoring fund movements, reconciling custodial accounts, preparing investor reports, and ensuring compliance with servicing agreements. The analyst interacts with internal departments and external parties to manage investor inquiries and portfolio performance reporting.

Essential Functions

• Monitor movement of funds to correct PI/TI accounts and process remittance of principal, interest, and other funds due to investors
• Timely and accurately reconcile custodial bank accounts and clear outstanding items
• Utilize current data reporting systems (e.g., RECWEB) effectively
• Gather, validate, and deliver monthly files and reports to trustees or investors per contractual obligations
• Calculate and validate fees and critical amounts for monthly reporting
• Ensure accurate balances using loan servicing and image systems
• Interpret servicing agreements to determine portfolio reporting and remittance requirements
• Interact with internal departments and external parties regarding remittance and payment classifications
• Reconcile and monitor advance levels to minimize risk
• Review and recommend new contract setup information
• Assist Loan Accounting with cash variance investigations
• Ensure accuracy of servicing fees, delinquency reports, and special servicing coding
• Communicate with investors and draft responses to inquiries
• Coordinate work activities with Loan Servicing and Corporate Accounting
• Participate in team development and community involvement
• Work in-person to collaborate effectively with colleagues and ensure seamless operations
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree in Accounting or Finance (preferred)

• OR equivalent experience (required)

Work Experience

• 1+ years experience in commercial mortgage loan servicing, accounting, or loan operations (required)

Skills

• Timely and accurate reconciliation of custodial bank accounts to ensure compliance and minimize risk
• Preparation and delivery of monthly reports and remittances in accordance with servicing agreements
• Analysis of complex agreements to determine reporting and remittance obligations
• Tracking and validating fund movements, including principal, interest, and escrow payments
• Interpretation of financial data and loan performance metrics to support decision-making
• Proficiency in systems like RECWEB and Strategy for data validation and reporting
• Use of Excel for calculations, reconciliations, and ad-hoc reporting
• Clear and professional interaction with internal teams, investors, and external stakeholders
• Proactive identification and resolution of discrepancies to reduce financial and operational risk
• Effective coordination with departments such as Loan Servicing, Accounting, and Asset Management
• Commitment to delivering responsive, high-quality service to internal and external clients
• Evaluation and recommendation of new contract setup information for accuracy and completeness
• Support for resolving cash variances and ensuring accurate financial reporting
• Verification of servicing fees, delinquency reports, and special servicing codes
• Ability to make sound, data-driven decisions and escalate issues appropriately

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various facto