Regional OnSite Specialist - Brighton, MI

Work Flexibility: Field-based

Position Summary:

Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists. 

Essential duties & responsibilities: (detailed description) 

• Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions. 

• Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations. 

• Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training. 

• Remain available to fill anticipated or unplanned staffing gaps. 

• Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures.  

• Provides physicians and OR personnel with information on new and current minimally invasive surgical products.   

• Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment. 

• Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.  

• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment. 

• Must be able to accurately record and report data metrics related to all specific job functions daily.   

• Responsible for communicating updates on account information to ensure continuous high levels of service.  

• Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards. 

• Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners. 

• Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.  

• Adhere to all Stryker and medical facility policies, standards, and procedures.  

• Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.  

• Identify continuing education opportunities, schedule/host in-services, if applicable. 

• Attends customer huddles & meetings as invited. 

• Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable. 

• Supports projects and continuous improvement initiatives within OnSite. 

• Adhere to HIPAA and other related patient confidentiality policies and procedures. 

• Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadershi