Senior Customer Delivery Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities: 

• Lead and oversee delivery of our SaaS platform to Customers, ensuring on-time completion and alignment with business objectives. 

• Assess Customers' requirements to confirm the suitability of our SaaS platform or identify necessary customizations and efforts required to meet the Customers’ needs. 

•  Collaborate with internal and external stakeholders to integrate systems and data and to configure and deploy our platform, ensuring effective oversight throughout the project lifecycle. 

• Identify and mitigate risks, ensuring quality assurance of deliverables. 

•  Stay informed of industry trends and proactively recommend enhancements to progress our platform and processes. 

Requirements: 

• Based in the US (East Coast) 

• Over 4 years of experience delivering technology projects. 

• Proven experience in delivering real estate-related SaaS solutions to Customers. 

• Hands-on knowledge and experience with CRE software integrations such as Yardi, MRI, Argus, VTS (ETL and API integration experience (Yardi a must) 

• Proven experience in project management principles, tools, onboarding, and delivering technology systems for CRE Customers and supporting them. 

• Excellent stakeholder management and communication skills. 

• BSc in Computer Science or a related field, or equivalent experience as a software developer - advantage. 

Estimated total compensation for this position:

130,000.00 – 160,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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