Senior Claims Business Process Engineer

Overview

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

 

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

 

Benefits:

 

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

 

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

Responsibilities

The Senior Claims Business Process Engineer drives strategy, optimization, and transformation across the Property & Casualty (P&C) Claims organization. This senior‑level role leads a portfolio of cross‑functional process improvement initiatives, delivering measurable business outcomes tied to operational efficiency, customer experience, and claims financial performance.

 

Acting as a trusted advisor to Claims executives and functional leaders, the Senior Process Engineer influences enterprise decision‑making, leads complex discovery and design efforts, and ensures alignment across Operations, Underwriting, Technology, Data, Legal, and Compliance. This role requires deep process engineering expertise, P&C insurance claims experience, and the ability to manage senior‑level stakeholders in a dynamic operating environment.

 

Core Competencies

• Strategic thinking and enterprise perspective
• Ability to influence without authority at senior levels
• Portfolio planning and outcome management
• Advanced process engineering and system thinking
• Analytical rigor and operational acumen
• Exceptional facilitation and communication skills
• Change leadership and adoption management
• Customer‑centric and continuous improvement mindset
• High agency (i.e., ability to find ways to accomplish work without waiting for perfect conditions or blaming circumstances.)

Key Responsibilities

Strategic Leadership & Portfolio Ownership

• Own a multi‑initiative portfolio of process improvement, automation, and operational redesign efforts across the Claims lifecycle.
• Prioritize initiatives based on enterprise impact, resource needs, risk, and alignment with Claims strategy.
• Facilitate executive‑level discussions and provide recommendations grounded in data, operational insights, and industry best practices.
• Develop long-term process roadmaps that support scaling, digital transformation, and modernization of the Claims ecosystem.

Senior Stakeholder & Executive Management

• Engage, influence, and challenge senior leaders (VP/SVP/CXO-level) to drive alignment on vision, requirements, and process decisions.
• Translate strategic goals into actionable operational solutions that integrate business, technology, and customer perspectives.
• Lead cross‑functional governance forums, steering committees, and executive readouts.
• Build strong relationships across Claims, Underwriting, Technology, Finance, Legal, and Compliance to ensure seamless end‑to‑end processes.

Process Engineering & Operational Excellence

• Lead complex current‑state assessments of the claims value stream, identifying structural issues, friction points, and opportunities for digitization.
• Design future‑state workflows th