RN PRIMARY CARE NAVIGATOR, Full-time Days

Memorial Community Hospital & Health System (MCH) is seeking a compassionate and highly organized RN Primary Care Navigator to join our team. This role is central to delivering a proactive, patient-centered care coordination model that improves access, enhances patient outcomes, and supports individuals in navigating the healthcare system.

As a Primary Care Navigator, you will serve as a consistent point of contact for patients, guiding them through their care plans, connecting them to resources, and collaborating closely with providers and care teams to ensure seamless, high-quality care.

This position is made possible through recently awarded grant funding that supports MCH’s continued investment in innovative, patient-centered care. Employment in this role is contingent upon ongoing funding and program needs.

What You’ll Do:

Shift Details:
• Monday-Friday 8:00a-4:30p, 40 hours per week.

Care Coordination & Patient Support
• Collaborate with patients and providers to deliver efficient, high-quality, and cost-effective care
• Develop, implement, and monitor individualized care plans using evidence-based guidelines
• Track patient progress and intervene early to support improved outcomes

Access & Continuity of Care
• Coordinate scheduling for primary and specialty care services
• Conduct post-discharge follow-up after hospital or emergency visits
• Manage referrals, authorizations, and required documentation

Team Collaboration & Communication
• Serve as a central liaison between patients, providers, and multidisciplinary teams
• Prevent gaps, duplication, and conflicts in care delivery
• Build strong relationships with internal teams and community partners

Patient Advocacy & Education
• Guide patients through the healthcare system as a single point of contact
• Provide health education, coaching, and chronic disease support
• Advocate for patient needs with empathy and professionalism

Social Determinants of Health (SDOH)
• Screen for social and economic barriers to care
• Connect patients to resources such as housing, food, transportation, and financial assistance
• Integrate social support into patient care plans

Medication Management
• Maintain accurate medication lists and perform reconciliation
• Coordinate prior authorizations and assistance programs
• Educate patients on proper medication use and adherence

Quality & Compliance
• Document all interactions and care coordination activities in the EHR
• Ensure compliance with MCH policies, HIPAA, and Rural Health Clinic regulations
• Support quality improvement and performance initiatives

What You’ll Need:

Education & Licensure
• Graduate of an accredited School of Nursing
• BSN strongly preferred
• Current RN licensure in Nebraska, Iowa, or compact state
• Current BLS certification

Experience
• Minimum 2 years of RN experience in a clinic or provider practice preferred
• Experience in care coordination, case management, home health, or behavioral health preferred
• Experience navigating community resources and healthcare systems strongly preferred

Skills & Competencies
• Strong knowledge of care coordination, chronic disease management, and preventive care
• Understanding of social determinants of health and insurance processes
• Excellent communication, collaboration, and patient education skills
• Strong critical thinking, organization, and time-management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in EHR systems and healthcare technology
• Commitment to confidentiality, quality improvement, and patient-centered care

Perks and Benefits:
• Competitive compensation and benefit package
• Paid Time Off
• Health, Dental, and Vision insurance at competitive rates
• Basic Life and AD&D insurance provided by MCH
• Short and long-term disability coverage provided by MCH
• 401(k) and Roth Retirement Plan with company match
• Employee Assistance Program
• Wellness Program
• Tuition Reimbursement
• Employee Discounts


Equal Opportunity Employer: Memorial Community Hospital & Health System is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.