Client HR Tech Lead

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

The Role:

Client HR Tech Lead is responsible for overseeing the end-to-end technical landscape of Strada Global Payroll clients. They will collaborate closely with clients to understand their specific needs and requirement within the contracted HR Tech landscape, providing expert guidance and support in optimizing HR technology solutions that align with their business objectives and HR transformation journey. Additionally, the Client HR Tech Lead will stay updated on Strada products upgrades and best practices, proactively identifying opportunities for innovation and improvement within the client's technical ecosystem. Client HR Tech Lead is expected to assist Client Service Lead (formerly SDM) with HR Tech topics to improve client´s perception of Strada as an HR technology partner and improve Strada´s technical delivery excellence. 

The key responsibilities will cover: 

• Enabling e2e HR technology expertise for clients and best practises guidance within contracted technology landscape. 

• Accountability for client technical design after go-live, involving supporting roles if needed: BAU Solution Architects, SPOCs etc. Leading discussions on Strada standard model, global solution design, potential changes and deviations. 

• Facilitating client-specific analysis and communication about Strada IP product upgrades. Coordination of optional features enablement. Acting as an advocate for increasing client´s usage % of the contracted HR technology. 

• Responsibility for IT cross-client initiatives requiring coordination on account level (e.g., upcoming PCE move). 

• Accountability for technological health of client service delivery. Second level of escalation for critical technical issues (after ITCSO). 

• Identifying and supporting opportunities leading to technical CRs.  

• Moderating client-specific technical design documentation custody and regular updates. 

• Technical resource requests (CRs, allocation increase). 

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