Client Service Director

Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Job Description

Client Service Directors are the most senior people within our Operations Department who are focussed on people management, operational excellence, and organic growth.

We are looking for a Client Service Director for our Fund Services Team. As such you bring a unique combination of technical fund expertise in private markets and financial assets, allowing you to develop a deeper understanding of our fund managers, global companies, family offices, and private wealth client needs. The main objective is to deliver a satisfactory range of compliance, administration, asset, and advisory services for our clients.

You will have an overview of complex client files from a legal, financial, tax, and compliance perspective. As Client Service Director you are responsible for the management and training of the staff in your team in order to make their careers progress as fast as their talent allows them to. At the same time, you will ensure that what we deliver to our clients meets our exceptional quality standards. Additionally, you will also ensure that day-to-day operations have a satisfactory audited rating at high industry standards (e.g. ISAE 3402 or internal audit standards).

The Client Service Director has full responsibility for the team for quality, client contact, process compliance, and financial results. He or she is responsible for task assignment and planning of staff and ensures that clients’ expectations are met and additional value-added services and revenue opportunities are identified. The Client Service Director will be expected to take on key account management for a number of clients.

Together we want to embrace change and challenge the status quo: we are looking for someone who can nurture and create the appropriate environment for change and who will join us in leading the transition to embrace the changing market dynamics.

We believe in proven skills and experience required to identify opportunities arising from our increased footprint and are looking for someone keen to bolster our global operational support model: the right person is attuned to global operating environments, able to challenge the boundaries, and focused on finding operational solutions that optimize the utilization of IQ-EQ‘s global resources.

Qualifications

• Bachelor or Master’s degree.
• Proven track record in the fund administration industry and (retail) funds that includes different asset classes. Ideally 10+ years as Operations Manager, minimum 5-7 years in the Private Market space.
• Working knowledge of WWFT and AFM regulations is important.
• Comprehensive people leadership experience.
• Focus on growth.
• Fluent in English; Dutch is a plus.

Additional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.