Liason for Computing: Administrative

Company Description

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community.  In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. 

Job Description

Summary of Position

The Liaison for Computing (LFC) is a technologist role that prioritizes building relationships with constituents so as to increase the effectiveness of IT support, and by extension, provide an exceptional educational experience for our students.  The LFC serves as the primary point of contact for IT needs for designated departments at Augsburg University and Luther Seminary.  The LFC cultivates effective and innovative use of IT resources through positive professional working relationships, awareness and expertise in discipline-related IT resources, and through consultative just-in-time support.  The LFC manages and shapes the support needs of designated departments, sees resolutions through to completion, and works to systematically improve IT literacy.

Primary Responsibilities

• Develop positive, professional working relationships with designated administrative and academic personnel.  Time is shared between supporting administrative staff at Augsburg, and with faculty, staff, and students at Luther Seminary, all while maintaining a balance between working with designated staff and investing in the IT office area.
• Provide consultative just-in-time support to ensure adequate responsiveness levels for the department, regularly monitoring support channels and delegating as needed.  As part of the administrative LFC team, provide first level troubleshooting and service of computer and telecom equipment used by designated personnel in a team-based support model.
• Maintain awareness of, and develop useful expertise with, IT resources relevant to the designated departmental areas.  Compile and refine documentation and training materials as part of the User Support team.
• Identify support trends and consult with other members of the User Support, Administrative Information Systems (AIS), and Systems & Networking (SysNet) teams around issue resolution.
• Work with designated academic personnel to recommend acquisition of resources as needed. Serve as an advocate for the recommendations.

Additional Responsibilities

• Supervise student workers deployed in troubleshooting and service tasks.
• Manage support of designated personnel in consultation with other members of the User Support, EIS, and SysNet teams.
• Participates in appropriate IT department and working group meetings to stay informed about current IT systems and policies as well as provide feedback and guidance for the design and evolution of IT systems and policies.
• Support and participate in projects brought forward by the Administrative Information Systems and Systems & Networking teams.
• All other duties as apparent or assigned by supervisor(s). Daily work schedule may depend on the needs of supported departments.

Work Environment and Physical Demands

• Typical work environment is an office with visits to faculty and staff offices as needed. Sedentary work for long periods of time.
• Regular computer and phone use.
• Lifting and carrying of computer equipment periodically, up to 30 lbs.
• Travel to Luther Seminary and other off-site locations may be required.

Qualifications

Minimum Qualifications

• Associate’s degree and two years of experience, or a combination of education and/or experience equal to four years.
• At least one (1) year of relevant experience in an IT user support field.
• Advanced support-level skills for Mac and PC hardware and software, including operating systems and standard productivity applications required.
• Awareness of/experience with business applications relevant to the designated administrative areas and ability to