Customer Service Representative

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

LabCorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. 

LabCorp is seeking a Customer Service Representative to join our team in Knoxville TN

Work Schedule: Monday-Friday 8:00am – 4:30pm while training and then 8:30am-5:00pm

Job Responsibilities 

• Act a liaison between LabCorp, the customer base and patients

• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

• Speak with customers in a courteous, friendly, and professional manner using protocol procedures

• Inquire, clarify, and confirm customer requirements and understanding of the solution

• Provide additional customer education and information as needed

• Qualify and establish inbound new customers requesting LabCorp's products and services

• Work in multiple databases to research complex issues and questions

• Notify clients of test results in a timely and accurate manner

• Review test forms for accuracy and report any discrepancies

• Participate in activities designed to improve customer satisfaction and business performance

• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications:

• High School Diploma or GED or equivalent

• 1 years or more experience in customer service

Preferred Qualifications:

• Associate's degree

• 2 years or more experience working in a contact center or call center

• 2 years or more experience in healthcare, hospital or doctor’s office

Additional Job Standards:

• Knowledge of Microsoft Office suite

• Experience with Salesforce.com and/or Laboratory Information Systems

• Strong verbal and written communication skills and excellent ability to listen and respond

• Must be courteous with strong customer service orientation

• Excellent multitasking abilities required

• Strong flexibility and the ability to manage and adapt to changing priorities quickly

• Bilingual in English and Spanish highly desirable

This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.