Rapid Engagement Delivery (RED) and Service Access Coordinator

Description

Rapid Engagement Delivery (RED) and Service Access Coordinator
Monroe County Office of Mental Health
Rochester, NY Hybrid
FULL-TIME Nonexempt : 40 hours/week
 

Coordinated Care Services Inc (CCSI) seeks a talented Rapid Engagement Delivery (RED) and Service Access Coordinator to contribute their expertise in providing essential business services to our provider organizations and customers. The Rapid Engagement Delivery (RED) and Service Access Coordinator provides the support and guidance needed to engage and then connect high risk/high need individuals to services as rapidly as possible, including but not limited to, services such as DSS, Social Security, treatment, rehabilitative, recovery, residential and other community-based resources. Assesses eligibility for financial assistance and facilitates enrollment for those eligible using the RED team process. Assists with Mental Health SPOA, CD SPOA and homeless outreach efforts as requested.

CCSI is partnering with Monroe County Office of Mental Health to hire a Rapid Engagement Delivery (RED) and Service Access Coordinator. This position is employed by CCSI and working on behalf of Monroe County. 

In this role, you will be 

• Assess eligibility for DHS temporary assistance and then assist clients with obtaining assistance
• Gauge client level of need and makes referral to appropriate community providers as rapidly as possible
• Work with DSS financial assistance and emergency housing unit 
• Provide care management services to clients, employing person centered, motivational and other evidence-based practices
• Initiate and follows up on referrals, paperwork and telephone contacts needed for enrollee’s immediate access to behavioral health and social services
• Document, enter and maintain records of enrollments, dispositions, team meetings, trainings, etc. as appropriate 
• Conduct routine outreach to homeless shelters, client homes, clinics and other appropriate venues
• Attend community meetings, staff meetings and training related to job duties
• Other duties as assigned.

Requirements

Education and Experience

• Bachelor’s in mental health, social work, or related human services field or equivalent education and work experience (see      CCSI's equivalency chart)
• Experience with a Windows based operating system (Word processing, spreadsheet and database management software

Additional Requirements

• Valid Class D New York State Driver License and access to a motor vehicle to meet transportation requirements of position
• Ability to satisfactorily complete required background screenings
• Facilitates a collaborative process between service providers and with the community
• Incorporates recognition of the diverse clientele in daily activities
• Recognizes and values diversity within the work environment. 
• Participates as a member of the team in valuing individual differences and supporting one another’s opportunity to achieve their greatest potential. 
• Culturally responsive to the population being served in the development, design, monitoring, evaluation and/or implementation of programs and services
• Reviews and revises processes as needed and updated policies/procedures
• Travels as necessary to fulfill responsibilities
• Respects the confidential nature of certain information you are exposed to in the course of your work performance. Staff working directly with Medicaid data will abide by the specific procedures and policies outlined by both New York State and Federal regulations.

We Are CCSI!

CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities. 

CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating