Senior Director, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Customer Success based in the United States.

This is a high-impact leadership role responsible for shaping and scaling the enterprise customer success organization across a fast-growing digital platform business. You will define and drive the strategy for retention, expansion, adoption, and customer advocacy across the full lifecycle. The role operates at the intersection of strategy, execution, and executive relationship management, ensuring customers realize measurable business outcomes. You will lead and evolve operating models, systems, and teams to support global scale and increasing complexity. Acting as a key partner to Sales, Product, Marketing, and Support, you will influence both customer outcomes and product direction. This position is ideal for a leader who thrives in data-driven, fast-paced environments and enjoys building high-performance teams.