Senior Communications Manager, Office of Chairman and CEO

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior Communications Manager for Office of the Chairman & CEO will be responsible for ensuring that employees, customers, partners, and the greater ServiceNow community are informed, engaged, and inspired. The Communications Specialist works directly to support the Chairman & CEO. Responsibilities include developing and executing internal communication plans, managing Outlook, supporting employee events, and leading the social media strategy by collaborating with cross-functional teams internally and externally. This individual will partner closely with the Communications Manager, all members of Office of the Chairman & CEO, our VP of Employee Communications, and social teams.  

How you’ll do it:  

• Develop internal as well as external communication plans to support business initiatives and manage appropriate delivery of communications  
• Provide communication support to Chairman & CEO by drafting speeches, video scripts, quotes, documents, photo review, etc.  
• Providing communication support to Office of the Chairman & CEO teammates, influencing strategic messaging  
• Create effective messages for various internal programs that target relevant audience  
• Analyze communication effectiveness and revise the appropriately planned communication strategies in partnership with our Communications team  
• Provide recommendations across day to day inbound and outbound e-mail outreach  
• In partnership with Employee Communications, plan and support employee events globally where Chairman & CEO will participate

Qualifications

• ​​​Strong interpersonal and communication skills are the major requirement of the Communications Specialist. Along with this, they must also possess skills given below:  
• 10+ years corporate/employee communications, public relations, marketing, or executive communications experience  
• Expert written and verbal communicating skills  
• Great executive presence  
• Extremely strong organizational and management skills  
• Easily accessible outside of traditional work hours, flexible to global time zones  
• Team player and leader - Can collaboratively work with C-Suite leaders, their teams, agency partners, business partners, and vendors.   
• Operates with a high sense of urgency with an ability to manage multiple projects at once with ease  
• Make necessary decisions even under pressure  
• Resourcefulness  
• Ability to effectively operationalize team processes  
• Effective time management skills and ability to complete given tasks perfectly within the given time  
• Understanding of relevant technology and market trends  
• Proper knowledge about media and communication  
• Power user of Microsoft Office tools  
• Experience with events  
• Strong natural ability to identify, develop, and tell a great story across multiple media  

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the di