Communications Officer

Position Classification:

Regular, full-time, hourly, non-exempt, and benefit-eligible staff position. For more information, visit Why Work at UCO.

$15.38 per hour is equivalent to $31,990.40 per year.

General Schedule:

40 hours per week. This is a shift position. Communications Officers work (5) 8-hour shifts per week. Incumbent will be assigned to one of three shifts. Shifts are 7:00am to 3:00pm, 3:00pm to 11:00pm, and 11:00pm to 7:00am.

Position Overview:

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, receive and dispatch incoming calls for the SafeWalk program, requests for services such as motorists assists, motorist unlocks, faculty and staff office unlocks, information and after hours calls for all departments within the campus. Question callers to determine their locations, and the nature of their problems to determine type of response needed. Dispatch units in accordance with established procedures. Record details of calls, dispatches, and messages. Issue and monitor access to on-campus sidewalk system for vendors, visitors, and UCO faculty/staff needing access to the interior of campus. Enter, update, and retrieve information from telecommunications networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Use the Oklahoma Law Enforcement Telecommunications System to respond to messages from other law enforcement agencies (both state and national) regarding stolen items, missing persons, and active warrants. Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and phone directories.

Department Specific Essential Job Functions:

This position is deemed mission essential. In case of inclement weather or other emergency situations, the incumbent is expected to report to work as directed. Performs effectively and efficiently with minimal, and at certain times, no supervision. Respond to walk-in visitors seeking directions, inquiring about parking violation citations, and seeking general University information. Receipts and maintain highly accurate Master Records of keys issued to University employees. Responsible for check-in of all keys as employees terminate their employment. Responsible for proper assignment of keys and the prompt, efficient, and highly accurate processing of official New Key Request forms. Receives emergency and non-emergency telephone calls obtaining all essential information, ascertaining nature of business and directing to appropriate authority for dispositions. Shall have minimal errors when dealing with request for emergency public safety services. Shall have minimal errors in the monitoring and reporting of Simplex fire alarm and panic alarms for campus E&G and Auxiliary buildings, and 22nd Century Intrusion alarm system, making note of all system malfunctions or inappropriate activation or inactivation. Contacting the University Fire Marshal and Risk Management in case of emergencies. Will use the University's fire panel system to send prerecorded messages and/or voice instructions to other buildings on the campus in a calm and professional manner. Shall have access to the University's Central Alert system to send emergency messages to the University community. Shall monitor the University's video surveillance camera system and help police staff in searching the system for footage of possible interest. Shall monitor weather, in conjunction with Director of Emergency Management and other police staff Emergency Managem