Customer Service Coordinator

<p></p><p></p><p><b>Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months) </b></p><p></p><p>Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.</p><p></p><p><b>What we offer</b></p><ul><li><p><b>Competitive Salary: </b>Reflecting your skills and experience</p></li><li><p><b>Generous Leave: </b>25 days annual leave (pro-rated in hours)</p></li><li><p><b>Holiday Purchase Scheme: </b>Buy up to 10 extra days—up to 35 days total leave</p></li><li><p><b>Comprehensive Benefits:</b></p><ul><li><p>Pension plan (up to 7% employer match)</p></li><li><p>Life assurance</p></li><li><p>Employee assistance program</p></li><li><p>Referral scheme</p></li></ul></li><li><p><b>Exclusive Discounts: </b>High street brands, cycle-to-work scheme, and Johnson Controls product discounts</p></li><li><p><b>Career Development: </b>Extensive growth and advancement opportunities</p></li><li><p><b>Free Onsite Parking: </b>Hassle-free commuting</p></li><li><p><b>Dress Down Fridays: </b>Casual attire to wrap up the week</p></li></ul><p></p><p><b>What You Will Do</b></p><p></p><p>As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:</p><ul><li><p>Coordinating engineer appointments and managing dynamic diaries</p></li><li><p>Communicating with customers via phone and email to confirm schedules and resolve queries</p></li><li><p>Ordering parts, securing purchase orders, and completing permits</p></li><li><p>Navigating multiple customer portals and internal systems</p></li><li><p>Collaborating with Service Managers to optimize engineer productivity</p></li><li><p>Liaising with Sales, Billing, FM Helpdesk, and Subcontractors</p></li><li><p>Supporting KPIs and reporting to the Planning Team Manager</p></li></ul><p></p><p><b>What We Look For</b></p><p></p><p><b>Must-Haves:</b></p><ul><li><p>At least 1 year of customer service experience</p></li><li><p>Excellent communication skills—written and verbal</p></li><li><p>Strong multitasking and time management abilities</p></li><li><p>High attention to detail and urgency</p></li><li><p>Confident decision-making and problem-solving skills</p></li><li><p>Proficiency in using multiple PC applications</p></li></ul><p></p><p><b>Nice-to-Haves:</b></p><ul><li><p>Experience with GANT-based planning or dispatch software</p></li><li><p>Familiarity with processing invoices and purchase orders</p></li><li><p>Previous scheduling experience in a service or maintenance role</p></li></ul><p></p><p>You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.</p><p></p><p>#LI-MS2</p><p>#LI-Hybrid</p><p>#ADTcustomerservice</p><p></p><p></p>