Director of IT Business Systems

Overview

Under the direction of the CIO, the Director of IT Business Systems will be responsible for overseeing the end-to-end intake, evaluation, and formalization of new technology initiatives, including software requests, solution proposals, IT evaluation of licensing agreements, and software-related contracts. This position will serve as the critical liaison between business units and IT, ensuring technology investments are aligned with budgets, compliance standards, license availability and resource capacity. This is a highly visible leadership role requiring a blend of technical acumen, business strategy, vendor management, and operational execution.

Responsibilities

▪ Strategic Intake & Governanceo Establishes and leads a structured intake process for all new software and systems-related requests across the organization.o Facilitates cross-functional evaluation of new solutions to assess feasibility, ROI, strategic fit, and risk.o Prioritizes incoming requests in collaboration with enterprise architecture, security, and finance teams.

▪ Solution Management & Evaluationo Conducts assessments of new technology proposals, ensuring alignment with IT strategy and enterprise architecture standards.o Collaborates with technical SMEs and business stakeholders to define requirements, use cases, and expected business outcomes.o Maintains a pipeline of potential technology investments and coordinate quarterly roadmap reviews with senior leadership.

▪ Software Licensing & Contract Managemento Oversees software lifecycle from procurement through decommissioning, including renewals and vendor negotiations.o Collaborates with Finance, Compliance and Contracting to review, negotiate, and manage software and SaaS contracts.o Ensures compliance with software licensing terms, audit requirements, and internal policies.

▪ Stakeholder Engagement & Communicationo Serves as a key IT liaison to business leaders for solution ideation, feasibility analysis, and intake.o Provides regular executive-level updates on pipeline status, resource impact, and value delivery.o Promotes a culture of innovation and accountability by ensuring transparency into the request and selection process.o Works closely with the business PMO to transition new requests from Idea State into the formal project request pipeline for review board consideration and approvals.

▪ Team Leadershipo Leads a team of IT managers, business systems analysts and contract business specialists.o Fosters a collaborative, high-performance culture centered on service excellence and continuous improvement.

Qualifications

Education and Experience

Bachelor’s degree in Information Technology, Business Administration, or related field (Master’s preferred). 8+ years of progressive experience in IT systems, business analysis, or IT portfolio management, including 5+ years in a leadership role. Proven track record managing software portfolios, contracts, and solution intake/governance processes in mid-to-large enterprises.

 

Special Skills, Licenses and Certifications

Strong understanding of enterprise IT ecosystems, SaaS platforms, integration approaches, and vendor management best practices.Strategic thinker with a results-driven mindset and the ability to manage ambiguity and competing priorities. Experience with ITSM, intake/ticketing platforms (e.g., ServiceNow), and software asset management tools.

 

Performance Based Competencies

Exceptional communication, negotiation, and stakeholder engagement skills.

 

Work Environment And Physical Demands

More than 50% of work time is spent front of a computer monitor.

 

 

HIRING RANGE:

$180,252.50 - $243,340.87

 

 

All HealthPlan employees are expected to:▪ Provide the highest possible level of service to clients;▪ Promote teamwork and cooperative effort among employees;▪ Maintain safe practices; and▪ Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

 

IMPORTANT DISCLAIMER NOTICEThe job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.