Director, Environmental Services

We are so glad you are interested in joining Sutter Health!

Organization:

ABSMC-Ashby Campus

Position Overview:

Provides administrative leadership which may include one or more teams performing related work such as housekeeping, linen, or laundry service. Establishes and implements goals, standards and practices that guide and support initiatives that relate to Environmental Services, while ensuring the delivery of high quality services and exceptional customer/employee experiences. Develops and fosters a solid partnership with leaders, work teams and other employees to facilitate and collaborate on initiatives, to resolve operational challenges and/or to improve processes. Works with senior leadership to develop and establish short- and long-term strategic plans that complement system, operating unit or affiliate goals and initiatives, including business, operations, and/or organizational priorities. Sets priorities and allocates resources to align with business objectives and annual plan. Develops and establishes the direction of policies and procedures, and sets a structure for providing a safe and productive work environment. Establishes overall operating and capital budget with costs including labor, purchased services and supplies with input from management team, ensuring financial targets are achieved and variances are addressed timely.

Job Description:

JOB ACCOUNTABILITIES:

OPERATIONS.
• Provides administrative leadership for the Environmental Services Department which may include one or more teams performing related work such as housekeeping, laundry, and/or linen services
• Establishes and implements goals, standards and practices that guide and support initiatives while ensuring the delivery of quality housekeeping services or exceptional customer/employee experiences.
• Develops and fosters a solid partnership with leaders, work teams and other employees to facilitate and collaborate on initiatives, to resolve operational challenges and/or to improve processes.
• Develops and establishes the direction of the Environmental Services policies and procedures and sets a structure for providing a safe and productive work environment.
• Ensures protocols are in place to comply with affiliate, operating unit, and/or system standards, policies and procedures, and applicable laws and regulations.
• Takes a strategic approach in identifying best practices and standardizing workflows/processes and developing plans of action to implement changes.
• Establishes and communicates the Environmental Service Department’s priorities and operational objectives to ensure business results are achieved.
• Makes rounds with staff and customers, listening to concerns and issues, conducting service recovery, and ensuring deficiencies are addressed.
• Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
• Reviews complaints and incidents, responding as appropriate and ensuring improvement plan, if needed, is developed and implemented.
• Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
• Promotes efficient and effective communications between departments and/or business teams to improve and standardize workflows
• Identifies and works to remove barriers that may hinder delivery of housekeeping, or related services or the achievement of process/productivity improvement and efficiency.
• Develops and maintains a working relationship with external peers and/or local/state/federal agencies to facilitate and collaborate on issue resolution.
• Negotiates with external partners, vendors or agencies relating to Environmental Services Department labor, supplies, or purchased services contracts, services and audits, ensuring terms and conditions follow operating unit and/or system protocols.
• Provides guidance and/or direct intervention in resolving operating challenging or complex situations.
• Keeps leadership informed of operations that may impact the community at-large or require proactive intervention.


STRATEGY/PLANNING.
• Works with senior leadership to develop and establish short- and long-term strategic plans that complement system, operating unit or affiliate goals, including business, operations, and/or organizational priorities.
• Communicates strategic plans to department managers to ensure alignment of goals.
• Sets priorities and allocates resources to align with business objectives and annual plan.
• Leads departmental goal setting process and provides roadmap for accomplishing goals. Monitors progress, developing action plans to address issues and challenges.
• Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on patients, operations and resources.
• Develo