Team Manager, Disability Claims Administration & Payment

 

Permanent Full Time 

-

 

 

We are looking for a Team Manager DCA & Payment. The Team Leader is a working member of the DCA team, and is a front-line leader, accountable for the quality of service provided for the DCA team. The Team Leader is a member of the Montreal and Ottawa Management Team and will work collaboratively within the leadership team.  

 

This role requires Reliability Status security clearance. This is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website.

  

The position requires both strong leadership and technical skills to support and guide the DCA team to calculation and claims inquiries from clients, claimants, and internal business partners. 

 
Benefit calculations are complex and often unique to a group client. The skill to correctly interpret contract wording that may be standard, non-standard, and potentially unique for larger clients, and then to correctly apply that wording to perform a complicated, largely manual calculation is crucial to paying claims accurately. Canada Life’s ability to perform calculations in an accurate manner is critical to meeting customer expectations and has a direct impact on financial results for the Group Disability division. 

  

Accountabilities: 

• Provide office measurement support to the DMSO Directors in areas of work volumes, productivity and financial management. 

• Manage the overall financial accountability for all disability benefit calculations, payments, and claim reserve calculations performed by the team. 

• Hiring and performance management of direct reports including coaching and staff development. 

• Collection and analysis of data required to ensure effective operational management of the office. 

• Ensure all resource material is catalogued, updated and readily accessible. 

• Coordinating and implementing all system enhancements and subsequent system maintenance that relates to the DCA Team. 

• Use business tools to identify and solve quality, time service and work volume issues. 

• Address workflow/process issues. 

• Ensure efficient and consistent DCA processes and practices, and unique client needs in a cost-effective manner. 

• Lead overall aspects of the team including day to day management of individual/ team performance and recruiting. 

• Develop, coordinate and implement training plans for new team members on processes, as well as enhanced or revised processes where required; 

• An ongoing commitment to demonstrating and sharing our core values of integrity, partnership, excellence and continuous improvement. 

  

Qualifications and Competencies: 

• Education and skills acquired at post-secondary level or equivalent with at least 4 years work experience; 

• Strong mathematical aptitude; experience using basic accounting principles; 

• Proven leadership skills leading a team using effective interpersonal skills; 

• Excellent communication skills, both written and verbal; 

• Strong organization and time management skills; 

• Strong ana