Office Services Specialist (On-Call)

Job Title: Field Service Representative/Office Services Specialist (On-Call)

Reports To: Client Services Leadership

 

Job Overview: 

As our On-Call Office Services Specialist, you aren't tied to one desk. You are the versatile face of our client services team, floating between sites to provide 5-star support in reception, mail logistics, and facilities management. If you hate doing the same thing every day and love being the person everyone relies on, this is your role.

 

Duties and Responsibilities: 

• Provides 5-star customer service to all employees (in all forms of communication). 
• Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors. 
• Assists with light facilities duties as needed, such as but not limited to assisting customers in opening troubleshooting tickets, helping order supplies, stock kitchens/service areas with supplies.  
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. 
• Manages outgoing mail/package transactions. 
• Performs duties associated with shipping and receiving of materials. 
• Notifies employees upon receipt of inbound deliveries. 
• Distributes mail/packages to company personnel. 
• Assists with office moves. 
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality. 
• May be asked to help set up/ take down conference rooms for meetings/events. 
• Proactively seeks out additional work during downtime. 
• Builds professional relationships with customers and other teams. 
• Maintains professionalism and composure when interacting with all employees. 
• Trains back-up and providing guidance on policies and procedures. 
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client. 
• Provides reception or concierge (front of office) coverage as needed. 

 

Competencies: 

• Strong verbal and written communication skills. 
• Excellent customer service skills. 
• PC skills MS Office Suite experience. 
• Ability to handle multiple tasks simultaneously. 
• Good organizational skills. 
• Working knowledge of MFD equipment. 
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. 
• Possesses the ability to work independently and is capable of completing projects. 
• Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials. 
• Ability to work flexible schedule and hours. 

 

Qualifications and Education Requirements: 

• High School Diploma (or equivalent) required.  
• 6+ months prior work experience preferred. 
• Ability to work assigned work hours determined by the manager.  
• Excellent organizational and time management skills. 
• Analytical abilities and aptitude in problem-solving. 
• Superb written and verbal communication skills. 
• Current knowledge or ability to learn computer-based systems required for functions of position. 
• Required to maintain an overall professional appearance and attitude. 
• Adhere to all policies and procedures required. 

 

Physical Demands: 

• Approximately 50