Customer Relationship Manager (12 months)

Position Description

The candidate will work within a dynamic team of dedicated professionals and will be responsible for delivering excellent service to business customers, achieving growth and retention sales targets in respect of retail gas, retail electricity, and including energy services as required.

 

This role will report to the SME Sales & Customer Service Manager and will be based in Swift Square, Santry or Belfast.

 

Key Responsibilities

• Contribute to the development of sales, customer relationship and marketing strategy in the Gas and Electricity and energy services retail area.
• Work as part of a Sales Team to achieve sales growth and retention through delivery of agreed sales objectives/ targets.
• Build and maintain an in-depth knowledge of the operation of the gas and electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland’s strategic objectives.
• Develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
• Manage a customer base through proactive contact including regular visits to customer premises.
• Develop and maintain an in-depth understanding of customers’ businesses and needs.

• Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face, in line with company policies, sale & marketing strategy and brand values.
• Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.

• Participate and implement customised service solutions to meet the needs of individual customers and groups.
• Proactively gather customer, market and competitor intelligence and feed same back for analysis.
• Identify and communicate changing customer needs.
• Participate in process improvement and for customized service solutions to meet the needs of specific customers and groups.
• Deliver customer hospitality opportunities as appropriate.
• This position entails close working relationships with other areas of the business including Trading, Pricing, Operations, Finance and Marketing in addition to the wider Business Markets area.

 

Essential Experience and Qualifications

• Either 3rd level qualification or equivalent work experience is essential.
• Candidate requires relevant professional qualification or equivalent in Sales, Marketing or an Engineering discipline with at least 1 year sales experience and/or Account Management in a competitive market environment.
• Excellent interpersonal and written communication skills.
• Strong customer service focus.
• Analysing data, problem solving and decision making.
• Excellent planning and organising skills with ability to manage multiple priorities and meet deadlines.
• Ability to work in a fast-paced environment.
• Ability to build and maintain an in-depth knowledge of the operation of the gas and electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland’s strategic objectives.
• Ability to develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
• Proficiency in Microsoft Excel.
• Full driving licence.

 

Desirable

• Knowledge of wholesale or retail electricity markets would be an advantage but not essential. 

 

Location

This position will be based in Dublin in line with ESB's Smart Working arrangements.

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Progressive, hybrid working model
• Career development through mentoring and training 
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Coura