Customer Operations Analyst

Descripción de la empresa

Docplanner builds practice management software for the healthcare sector in the SaaS model. We help 130,000 doctors and clinics digitize their practices and deliver exceptional patient experience. We also run marketplace websites that allow 80 million patients monthly to easily find the right doctor and book an appointment.

Our mission is to “make the healthcare experience more human”.

Docplanner was founded in 2012 in Poland. Our team today numbers over 2,200 people based in offices in 7 countries: Poland, Spain, Germany, Turkey, Italy, Mexico and Brazil. We are backed by awesome and leading venture capital funds including Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners from whom we’ve raised a total of €300 million to date.

“Culture eats strategy for breakfast” - Peter Drucker. We believe in that. If so do you - come along!

Descripción del empleo

You will be in charge of helping the CS structure (Customer Success, both local and global) to achieve its results in the following way:

• Create useful reports to analyze business metrics.
• Provide insights to the CS structure for analysis and decision making.
• Interpretation of the different KPIs of the business & action plans required for improvements in the area.
• Create and update processes in the CRM, which improve business indicators to have a greater impact.
• Ensure the quality of processes and data.

You will train the CS Spain team for the correct execution of the processes in our headquarters in Barcelona.

Requisitos

What makes you a strong fit

• You have 2-3 years of experience in a similar role.
• You have Database and SQL experience.
• Knowledge of Tableau, Datastudio and Google Sheets.
• Experience in managing a CRM - Salesforce, Hubspot, etc.
• Fluent in English and advanced/bilingual in Spanish (levels will be verified).

You are a super analytical person, result oriented with a creativity and dynamism mindset and of course, a good communicator.As an Operations Analyst you will need to have a passion for accuracy, the ability to learn new systems, and a commitment to improving service to our customers. A strong work ethic, a superior sense of organization, and teamwork are essential.

Información adicional

You will get in return:

• 💶 Competitive salary adequate to your experience and skills.
• ⚕️ Free health insurance & wellnes Ifeel platform (unlimited).
• 💪 Corporate access with Andjoy colaboration.
• ✌ Off days package.
• 🎉 Additional paid holiday on your birthday/work-anniversary to celebrate with your loved ones or to have a self-care day!
• 📈 Share options plan after 6 months working with us.
• Free English classes.
• Flexible working hours (plot twist: this is true).
• Working from home policy (up to 3 days per week).
• Amazing culture in our BCN Office, close to the beach

_ _ _ _ _ _ _ _ _ _ _ _

Responsable: DOCTORALIA INTERNET, S.L Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.
Legitimación: base legal de interés legítimo.
Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.
Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.