Technical Support Engineer

Hi, We’re AffiniPay! 

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! 

AffiniPay is hiring a Technical Support Engineer to work in our Engineering organization. We are looking for someone who can diagnose, troubleshoot, and resolve customer issues. In addition, we need someone who can collaborate with the engineering and product teams to actively advocate for fixes and improvements to make partners and customers more successful.

What You'll Do

• Triage product-related questions and issues from support and internal teams
• Troubleshoot, diagnose, and resolve issues escalated to engineering 
• Dig into our products tenaciously to figure out the root cause of problems
• Act as subject matter expert for our products
• Log tickets for engineering when a defect is discovered
• Collaborate with engineering and product teams to suggest improvements to make our customers successful

About You

• Bachelor's Degree in Computer Science or equivalent
• Experience as a Technical Support Engineer role or Tier 2 Support
• Strong problem-solving and decision-making ability
• Familiarity with the payment industry, including best practices, solutions, and technologies
• Experience creating and forming relationships with customers
• Experience with SQL
• Experience with cURL
• Experience with HTML and CSS
• Experience supporting REST APIs
• Experience with debugging customer issues including log analysis
• Experience diving in and understanding complex systems
• This position is preferred to sit in Austin, Texas

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential. 

 

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

 

Benefits that Benefit You! 

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive.  In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy! 
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers