General Manager - Retail

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a General Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on enhancing the client experience. The ideal candidate will possess organizational skills, meticulous attention to detail, and a genuine enthusiasm for providing outstanding hospitality. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate expertise to create environments where people feel valued, connected, and inspired. Responsibilities include but are not limited to:

 

 

Hospitality / Leadership:

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.

• Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.

• Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.

• Coordinate unique event programming with a focus on creating and maintaining a community atmosphere.

• Ensure property engagement and service offerings are aligned with Hines’ service level standards.

   

Operations:

• Manage all fiscal activities of the property and maintain full profit and loss (P&L) responsibility.

• Negotiate contracts and supervise all contractor services related to the physical operation of the property.

• Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives.

• Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives.

• Ensure the property is well-maintained and aesthetically pleasing.

• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.

• Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc.

• Represent Hines in selected business, community, and industry organizations and groups.

• Direct all emergency procedures including but not limited to:

  • Establishing and executing emergency plans and practice drills

  • Monitoring emergency equipment

  • Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent

  • Acting as fire/life safety director while assisting emergency authorities and response teams

Qualifications

Minimum Requirements include:

 

• Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
• Eight or more years of related management experience.
• Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Construction and major contract bidding experience required.
• Proficiency in Microsoft Office software.
• Yardi experience preferred.
• Current Illinois Real Estate License required.
• Passion for working with people and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Experience leading a multi-layered team.
• Solution-oriented with strong organizational, analytical and project management skills
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eager to be a part of a fast-paced and dynamic work environment.
• Takes initiative and is a proactive leader always focused on continuous improvement.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• On occasion, per