Manager, OT Configuration Management

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. 
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

 

Key Responsibilities

• Accountable for the overall quality, improvement, execution, and enforcement of the Configuration Management process. 
• Responsible for continual review and improvement of the Configuration management procedure and work instructions
• Develop, document, maintain, and build upon existing configuration management procedures working within global IT configuration management policies and in coordination with OT Change Management
• Develop an enterprise agile configuration management process that complies with cybersecurity and IT best practices.
• Establish automated procedures for verifying the accuracy of configuration items, adherence to the configuration management process, and identifying process deficiencies.
• Select, install, and maintain configuration management tools.
• Establish, update, and maintain a Configuration Management Database (CMDB)
• Responsible for ensuring CMDB is updated as changes occur and works with OT infrastructure and applications teams to maintain the accuracy of the CMDB.
• Responsible for administering the configuration management software (currently Change Gear and moving to ServiceNow)
• Assists auditors with auditing the activities of the Configuration Management function for compliance with established procedures and OT control framework; ensures corrective actions and remediation actions are implemented.
• Ensures Quality of process and tools; defines and monitors Key Performance Indicators and drives improvements in process, methods, and outcomes.
• Supports and adheres to the Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to the Company’s Code of Conduct and Ethics Policy.
• Represent the Company in a positive, professional manner when working with both internal and external customers.

 

 

Education & Experience

• Required Minimum Level of Education: Bachelor's Degree
• Required Minimum Years of Experience: 5+ to 7

 

Desired Education/Experience:

 

Required/Desired Certifications:  ITIL Foundations preferred.

 

 

Knowledge/Skills/Abilities

• 5-8 years technical experience - preferably in a Configuration Management Subject Matter Expert (SME) role.
• 3-5 years of ServiceNow experience
• Experience with Common Service Data Model (CSDM)
• Experience with ServiceNow Discovery
• Knowledge of ServiceNow Service Mapping and/or Cloud Discovery
• Strong understanding of IT infrastructure and how to store this data in ServiceNow CMDB
• Solid understanding of ITIL framework and demonstrated proficiency in the ITIL processes.
• General understanding of technologies and cloud services architecture, specifically Google Cloud
• Excellent written and oral communication skills
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy customer needs.
• Ability to examine a change request to identify business service, system, and/or customer impacts.
• Highly adaptable in changing environments
• Ability to work within a diverse team.
• Self-starter with the ability to work unsupervised.
• Ability to plan and maintain schedules.
• Leads effective meetings to reach the objectives and goals of the process.
• Provides training for various levels within the company.

A combination of education and experience may be considered.

 

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.

 

 

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.  We are thrilled that