Customer & Workplace Experience Specialist

We are looking for a people-loving, problem-solving, culture-building superstar!

In this role, you’ll combine a passion for customer experience with a genuine interest in creating a welcoming, inclusive, and engaging workplace. You’ll be part of ensuring Happy Socks’ customers receive top-class service while also making sure our Stockholm office is a place where people thrive, connect, and feel at home.

The Happy Crew
Our vibrant ‘Happy Crew’ consists of around 110 colorful and creative characters from all over the world (25+ nationalities, and counting!) spread out in our offices in Stockholm, NYC, Munich, Shanghai, and Istanbul, alongside stores across the globe.🌍 Our mission is to spread happiness and color to every corner of the world.

About the role
The role is split between 60% Customer Experience and 40% Workplace Experience and reports to the Customer Experience Manager.

Customer Experience (60%)
Handle escalated customer cases from our external support partner, ensuring timely and professional resolutions.

• Collaborate with third-party partners like warehouses, shipping providers, and payment services, as well as internal teams.
• Identify customer needs through feedback and observations, and contribute to projects aimed at improving customer experience and internal processes.
• Support, guide, and coach our external First Line Support team to ensure a consistently excellent customer experience.
• Maintain and improve our chatbot and support pages on happysocks.com.
• Carry out tests to optimize the customer journey, like delivery tests and checkout improvements.

Workplace Experience (40%)

• Take ownership of the daily operations and atmosphere of our Stockholm office.
• Ensure the workplace reflects our values and fosters a productive, inclusive, and vibrant environment.
• Lead office-related projects and service improvements.
• Manage relationships with suppliers and service providers.
• Design and implement people-centric, creative workplace experiences that help our teams connect, collaborate, and thrive — while contributing to a cohesive company culture across all Happy Socks locations.

Who you are

We believe you’re a solution-oriented, detail-loving, and people-focused person who enjoys working in a fast-paced, creative environment. You’re proactive, unpretentious, and get a kick out of making both customers and colleagues feel seen, heard, and supported.

We’d love it if you have:

• Experience in customer service and handling escalated cases.
• Experience in office management, workplace services, or administrative roles.
• Strong organizational skills and a service mindset.
• Excellent communication skills in English, both written and spoken.
• Good communication skills in German, both written and spoken.

But most importantly, you have the personality to fit into a fun work environment where we believe in color and playfulness, a place where you can expect the unexpected and you are a source of creative weirdness.