ICG Relationship Support Banker - Shared Services

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description

The Relationship Support Banker – Shared Services is an operational support role responsible for completing high-volume, repeatable tasks and projects with accuracy, timeliness, and consistency. This role supports Relationship Managers, Portfolio Managers, and other internal partners by handling essential back-office functions that ensure smooth client servicing and operational efficiency. Team members are expected to own their work processes, conduct necessary research within their access, and maintain a high standard of accuracy and compliance.

Essential Functions:

• Complete a variety of high-volume, process-driven tasks such as officer code and cost center changes, submission of account analysis eforms, billing corrections and exceptions, and other assigned responsibilities.

• Ensure all requests are entered, tracked, and resolved accurately and within required timelines.

• Conduct research and gather supporting information for assigned tasks, escalating when appropriate.

• Maintain accurate and organized records across systems, following established procedures and compliance requirements.

• Contribute to team efficiency by identifying potential process improvements and adopting best practices.

• Partner with internal stakeholders (RMs, PMs, and other support teams) to ensure requests are completed with accuracy and clear communication.

• Consistently demonstrate accountability, reliability, and attention to detail in all assigned work.

Basic Qualifications:

• High school diploma or equivalent

• One to two years of experience in financial services industry

Preferred Skills/Experience:

• Strong organizational skills with the ability to manage multiple requests in a fast-paced, high-volume environment.

• High attention to detail, accuracy, and quality control.

• Basic analytical and problem-solving skills; ability to follow procedures and spot inconsistencies.

• Effective verbal and written communication skills.

• Proficiency with Microsoft Office applications; ability to quickly learn department-specific systems.

• Demonstrated reliability, initiative, and willingness to take ownership of assigned tasks.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain