Sr. Associate, Loan Servicing

Sr. Associate, Loan Servicing

Please note that we do not offer visa sponsorship for this position.

Company Summary

National Life Capital Management, the investment management company of NLG, manages approximately $40+ billion in AUM.  Our purpose is simple – to allow NLG to keep its promises.  How we do this – an obsessive focus on delivering investment results.  We drive results through a rigorous but collaborative investment process, and we hold ourselves to the highest of standards, both as investors and teammates.  While our process is based on rigor, our culture is based on our guiding principles: meritocracy, uncompromising transparency, intellectual honesty, performance driven learning, and the relentless pursuit of excellence.  These principles serve as the foundation of our team.  They govern the way we conduct ourselves, how we interact with teammates and how we approach every investment decision.  We act with the integrity and humility required to make the investment decision that is right for the firm, and ultimately our policyholders. Our culture has been deliberately built to foster curiosity and provide opportunities to learn and grow, both as people and investors.  The flat and collaborative nature of our team promotes an atmosphere where the best ideas are continually expressed and rewarded.  Our pursuit of excellence is unwavering.

Role Summary

The Sr. Associate, Loan Servicing provides leadership and functional expertise to perform a wide variety of tasks related to commercial and multifamily loan servicing according to established policies, procedures and regulatory guidelines, thus assuring overall quality and integrity of NLG’s commercial loan portfolio.  This individual will work closely with originators throughout the life cycle of a transaction and must be able to effectively interact with multiple stakeholders (originators, credit, accounting, operations, and legal). 

This position currently offers an onsite hybrid work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.  Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

• Serve as the primary point of contact for the main loan servicer and sub-servicer, and as a secondary point of contact for borrowers, ensuring all inquiries and concerns are addressed promptly and effectively.
• Analyze loan documents to evaluate structural features and apply appropriate concepts to Asset Management requests.
• Perform independent, ongoing loan surveillance and asset management to ensure compliance with loan terms and property performance; review balance sheets and cash flow statements, re-underwrite loans as needed, and escalate material findings or changes in asset condition to the broader team.
• Manages draw requests for funds held back for capital improvements, leasing, and other asset management activities.
• Actively manage the asset management report by promptly responding to correspondent servicer requests, including reserve disbursements, lease approvals, prepayment premium calculations, SNDA reviews, insurance waiver requests, master lease releases, and other post-closing obligations.
• Ensures borrower is performing as expected in accordance with the loan terms and conditions.
• Responsible for compilation of various corporate reporting needs, e.g. monthly delinquency reporting.
• Provide accurate and timely monthly, quarterly and annual data on the CML portfolio, highlighting portfolio composition, activity, risk exposure, and performance.
• Work closely with internal and external auditors and Investment Accounting to provide accurate and detailed portfolio accounting.
• Update and distribute the annual loan review template to correspondent servicers and analyze the property performance upon receipt of the completed form when returned throughout the year.
• Provide updated loan collateral value for each loan in the portfolio and review each loan with origination team and Head of Asset Management with particular focus those loans requiring heightened surveillance due to such things as increasing vacancy, major lease expirations, and declining NOI.
• Monitor loans on the surveillance list by collecting and analyzing property financials and preparing monthly and quarterly reports to proactively manage portfolio risk.
• Work with Investment Strategy and Investment Accounting teams by communicating new loan applications to assign segments, provide new loan number and set up transactions in Cash Management and CML software database.
• Participate in industry surveys by pr