Client Care Coordinator

Description

Position Title:    Client Care Coordinator 

Program:  Veteran’s Wellness Program (VetWell)

Position Summary

The Veteran’s Wellness Program engages Veterans, their families, and support persons to provide treatment and ancillary supports to those managing mental health issues, relationships concerns, co-occurring disorders, and trauma. Clients are offered services in a manner that encourages hope while promoting resiliency, growth and recovery. The VetWell team values professional and cultural humility, as well as self-reflection and personal growth/recovery, in an effort to provide high quality client care and promote wellness within the team.

The Client Care Coordinator is a multi-faceted role that combines medical billing and coding expertise with client care coordination, case management, and support for outreach activities, using a trauma informed approach. The ideal candidate will also assist the supervisor with administrative tasks and help ensure seamless day-to-day operations within the practice.

Hours/ Salary

Full-time, non-exempt position. 30 hours per week. Anticipated hiring range is $26.50-$27.50. Includes a generous individual benefits package that includes health, dental, vision, life, 403b retirement (with up to a 5% employer match) paid vacation/holiday time, paid sick time and a variety of helpful employee perks as well. (*Full Salary Schedule $26.50-$28.50 per hour). 

Employee Perks/ Work Culture

A few of our helpful employee benefits include membership discounts to various local fitness centers, as well as a voucher to Sycamore Mineral Springs for discounts. We offer years of service gift cards to businesses of your choice. We offer gift cards for walking, biking, or carpooling to work as well as 20% discount for shopping at our Growing Grounds Downtown Store/Nursey/ Farm. We host two employee appreciation events for employees and their families yearly. We practice Trauma Informed Care Principles, Guidelines for Collaborative Conversations, and encourage the use of pronouns. We mindfully promote equality, respect and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the fascinating characteristics that make us different! TMHA is also a pet friendly workplace (upon approval)!

Mission Statement:

Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services. 

Organization Description

Transitions – Mental Health Association is a leading non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery and wellness in our communities.  TMHA has decades of experience with teams of compassionate staff. TMHA is a driving force in improving mental health and wellness in our communities and a supportive and inclusive work environment that values diversity and individual contributions. 

Responsibilities and Duties:

Medical Billing & Coding

1. Prepare and submit clean claims to insurance companies, government programs, and patients.
2. Review and verify patient billing information for accuracy and completeness.
3. Apply appropriate CPT, ICD-10, and HCPCS codes based on clinical documentation.
4. Follow up on unpaid claims, denials, and rejections to ensure timely reimbursement.
5. Maintain up-to-date knowledge of billing regulations, coding guidelines, and insurance protocols.

Client Care Coordination

1. Serve as a primary point of contact for patients regarding appointments, follow-ups, and service inquiries.
2. Coordinate care between providers, specialists, and external agencies as needed.
3. Maintain accurate and confidential patient records in compliance with HIPAA.
4. Monitor and track patient progress, service utilization, and grant data.

Case Management

1. Develop and implement individualized care plans based on patient needs.
2. Conduct regular follow-ups  with clients to assess progress and make adjustments to care plans.
3. Collaborate with clinical staff to ensure continuity and quality of care.
4. Advocate for patients’ needs and assist in connecting them with relevant community resources.

Coordination of Outreach Events

1. Support planning and execution of community health events, screenings, and educational workshops.

Administrative