IT Technical Analyst Intern

TECHNICAL ANALYST INTERN

POSITION SUMMARY:

IT Analyst role assists in creating and maintaining technical documentation, including user manuals, guidelines, and troubleshooting procedures. Document changes, issues, and solutions in the knowledge base. Conduct routine checks and maintenance tasks to ensure smooth system operations. Supports Senior DevOps personnel in executing projects. Actively participates in project standup and training sessions to learn about USG-specific applications, tools, and technologies. Learn DevOps toolchain in USG and help in CI/CD process. Assist in on-going applications administration streamlining activities.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

Job Knowledge (Technical Focus)

• Follow company protocols and standards in all tasks

• Work with DevOps team to verify if living and breathing admin documents need to be updated and keep them up to date

• Participate in team meetings and contribute ideas and feedback

• Participates in product evaluation, product installation, and product upgrade efforts

• Supporting senior DevOps staff in implementing new IT solutions

• Work under the supervision of senior DevOps member, accepting guidance and constructive feedback to improve skills and knowledge

• Coordinates maintenance effort of supported systems, environmental infrastructure

• Assists in the administration and maintenance of Applications

• Participate in streamlining CI/CD pipelines for DevOps process

• Research new technologies or tools that could benefit the company

• Help conduct training sessions for end-users on new technologies or applications

• Engage in self-learning activities to improve technical skills

Other

• Trains and mentors new and/or less experienced team members in areas of expertise

• Analyzes, documents and resolves problems to ensure accordance with department quality standards and procedures

• Works with application teams to resolve technical issues

• Learn to document technical processes, solutions to issues, and standard operating procedures.

• Performs additional responsibilities as assigned

KEY QUALIFICATIONS:

Education

Bachelor’s degree in computer science

Preferred Skills

• Good problem solving, communication and interpersonal skills
• Knowledge on SDLC Process
• Basic Coding Skills
• Knowledge on DevOps culture
• Knowledge of Database
• Basic Cloud computing knowledge

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran