Program Manager-Community Integration

Description

POSITION SUMMARY: Assists Director in the overall operation of services, managing the daily activities of the department at all Day Services locations. Guides and assists in the planning and coordination of services, supports and resources for individuals to ensure the implementation and achievement of quality services and outcomes. 

I. DUTIES AND RESPONSIBILITIES (Essential functions are italicized)

A. Program Administration / Client Services

1. Coordinate new referrals to services and assign individuals to staff/teams in a timely fashion.

2. Develop and monitor overall curriculum, which is age appropriate, functional and meaningful and relates to individual person centered plan outcomes of the individual served.

3. Ensure regular involvement in community outings according to departmental guidelines.

4. Ensure enrollment in assigned program/service is maintained and staffed accordingly to meet departmental and agency guidelines.

5. Monitor client schedules to ensure they are reflective of current Plan of Care hours and staff are effectively utilizing plan hours.

6. Ensure staff productivity meets budgeted expectations.

7. Maintain current staff caseload roster and consumer utilization roster, updating plan of care hours, staff changes and monthly pending case information in a timely manner.

8. Ensure all Individual Support Plans (ISPs), Person-Centered Plans (PCPs), Behavior Plans and High Risk Health Plans are current and ensure staff receive training for successful implementation of such plans.

9. Assist in the resolution of issues of individuals currently in services.

10. Provide on-call support for department as needed. Respond to emergency situations or provide crisis intervention when necessary.

11. Assist in the achievement of the agency’s strategic plan as it relates to program area as directed.

12. Seek out and/or act on opportunities to engage in advocacy efforts that preserve the rights of persons served.

13. Perform other duties and/or complete special projects as may be requested or assigned.

B. Communication Systems/Practices

1. Act as liaison to link individuals entering services to assigned staff.

2. Participate in quarterly and annual interdisciplinary team meetings and all other meetings as requested.

3. Set and model a standard for staff, which ensures staff participation and follow-up on individual, family and service needs.

4. Identify and utilize effective verbal, written and electronic communications skills and vehicles to accomplish tasks and clarify information for all internal and external customers.

5. Ensure that all communication takes place in a professional manner, reflecting the dignity of and respect for the individuals receiving services.

6. Utilize people-first language in written and verbal communication.

7. Actively participate in department and committee meetings as appropriate, taking action on all assigned items.

8. Immediately alert supervisor of any potentially critical issue or crisis situation.

C. Quality/Service Assurance

1. Conduct observations of all staff and provide feedback to staff as part of a quality review and continuous improvement culture.

2. Create, monitor and maintain consumer information/data on designated client database software system and ensure information is accurate and timely.

3. Conduct periodic file checks within area to ensure quality documentation, timely reports, and appropriate Individual Support Plans (ISPs).

4. Ensure the delivery of services adheres to service standards and regulations, as dictated by CARF, FSSA, BQIS, Medicaid and other regulatory agencies.

5. Promote health and safety of all staff and persons served through adherence to all agency policies and procedures.

6. Utilize a positive approach and appropriate behavior to strengthen relationships with individuals being served, staff, families, caregivers, community resources and other persons involved.

7. Maintain all appropriate information in a confidential and professional manner, and in accordance with regulatory guidelines.

8. Adhere to the organization’s Code of Ethics and support the identified Position Statements.

9. Model appropriate behavior in interaction with persons served, staff, families, community resources and other audienc