Property Manager (Real Estate & Customer Experience Manager)

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:

Property Manager (Real Estate & Customer Experience Manager)

Company:

Prologis

Real Estate & Customer Experience Manager – Columbia, MD

A day in the life

As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 4 million square feet of industrial buildings in the Mid-Atlantic South portion of our Baltimore/DC Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations.

Key responsibilities include:

• Oversee the day-to-day operations of assigned properties, including customer relations, maintenance, rent collection, and regulatory compliance.
• Act as the primary point of contact for customers within your portfolio, ensuring their operational needs are met with excellence. Build and maintain strong, trusted relationships by understanding their businesses and proactively addressing their evolving requirements.
• Identify opportunities to enhance the customer journey by leveraging technology, streamlining processes, and implementing feedback-driven improvements to create value for customers, their businesses, and Prologis.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures. 
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Drives and motivates team of 2 employees (maintenance technician, administrative personnel), to engage in innovative ideas, initiatives, and pilots. 
• Work collaboratively with internal teams, including leasing, construction, accounting, legal, Prologis Essentials, and development, to deliver seamless service. Foster a culture of accountability, continuous improvement, and innovation within the team to ensure a superior customer experience.
• Assimilate and analyze information pertaining to market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.
• Support sustainability initiatives, including renewable energy projects, efficiency improvements, and environmentally friendly practices, ensuring properties meet expectations.

Building blocks for success

Required:

• 5+ years of industrial/commercial real estate or equivalent experience preferred.
• A valid driver’s license is required with the ability to travel to multiple properties.
• Must have a current Real Estate sales license in the State of Maryland or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours
• Demonstrate a commitment to delivering proactive and responsive customer service, with a focus on meeting the diverse needs of all customers.
• Able to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Strong interpersonal skills with the ability to build meaningful relationships with a diverse range of customers and stakeholders
• Experience with property transitions, portfolio acquisitions or company mergers.
• Ability to manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines.
• Ability to process data and complete recurring variance reports. 
• Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines.
• Fle