IT Operations Manager

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role

The IT Operations Manager will oversee all IT operations, manage a team of IT support staff, and serve as a strategic partner to leadership in technology planning and implementation. This role requires strong technical expertise, proven leadership skills, and the ability to collaborate with stakeholders across our multi-location operations while ensuring reliable, secure, and efficient IT infrastructure.

Key Responsibilities

Team Leadership & Management

• Manage, mentor, and provide direction to a team of IT support staff

• Ensure efficient handling of technical issues and user support requests

• Participate in bi-weekly management meetings with department heads to understand organizational priorities and align IT resources accordingly

• Coordinate team activities and resource allocation based on company-wide projects and initiatives

IT Infrastructure & Systems Management

• Oversee daily IT operations including network administration, hardware/software management, and user support

• Collaborate with our outsourced IT infrastructure provider (cloud-based virtual servers, storage, and VPN management)

• Manage our cloud-hosted, walled-garden IT environment and ensure optimal performance

• Implement and maintain IT policies, security protocols, and best practices aligned with business objectives

Software & Application Management

• Oversee management of non-ERP related software systems including Monday.com and other business applications

• Manage website development, maintenance, and content management including pricing updates

• Coordinate software implementations and integrations across departments

• Support various departments in implementing new software solutions

Technical Support & User Management

• Oversee IT onboarding and offboarding procedures including email account creation, usernames, and ERP system access

• Ensure comprehensive technical support for all employees 

• Manage user access permissions and security protocols

• Coordinate with HR on employee technology needs during onboarding/offboarding processes

Data Management & Reporting

• Build and manage queries through Microsoft Access and Excel for various departments

• Develop reports using SQL Server Reporting Services (SSRS) to provide data insights to staff

• Create informational dashboards and reports to help employees perform their jobs more effectively

• Ensure proper documentation of IT processes, configurations, and compliance requirements

Strategic IT Planning

• Collaborate with leadership to assess technology needs and recommend solutions that support company goals

• Manage vendor relationships and evaluate new technologies to improve efficiency and productivity

• Lead IT projects such as system upgrades, cloud migrations, and infrastructure improvements

• Provide technology insights during strategic planning discussions

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)

• 5+ years of experience in IT management or similar leadership role

• Proven experience managing IT teams and mentoring technical staff

• Experience managing IT operations in a multi-location or international environment

Technical Skills

• Strong knowledge of network administration, systems security, and IT infrastructure

• Experience with cloud-based infrastructure management and virtual server environments

• Proficiency with Microsoft Access, Excel, and SQL Server Reporting Services (SSRS)

• Experience with ERP systems and integration management

• Knowledge of website management and basic web development concepts

• Familiarity with project management and collaboration tools (Monday.com experience preferred but not required)

Leadership & Communication Skills

• Excellent problem-solving skills and ability to troubleshoot complex technical issues

• Strong