T3 Customer Success Training Associate

EquipmentShare is Hiring a T3 Customer Success Training Associate

EquipmentShare is searching for a T3 Customer Success Training Associate to serve our team in the Kansas City, KS area!

EquipmentShare is searching for a T3 Customer Success Training Associate to be responsible for training new T3 customers. Working closely with our Sales, Support, Development  and Tech Solutions teams, you will use your strong communication skills and technical know-how to wow Corporate, Enterprise and Fortune 500 customers as you help them - for the first time - realize the value that T3 brings to their business. You will also help lead the training of new Customer Success team members in an effort to strengthen the team and standardize the customer experience.  

Primary Responsibilities

• Promote a “customer first” environment at all times.
• Establish and maintain expert-level knowledge of T3 products, service offerings, and core systems, including customer-facing solutions to troubleshoot and respond to customer and co-worker inquiries effectively and efficiently. 
• Become a T3 platform domain expert, Perform initial T3 platform training with customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.
• Understand the goals & objectives of new customers and translate those needs appropriately through the training and implementation process.
• Provide education and support to customers in the use of the T3 platform. 
• Keep customers up-­to­-date about new or additional ways in which T3 can help improve their business and operate more efficiently.
• Attend product roadmap meetings and be able to clearly articulate new and upcoming products and features to customers during T3 platform training. 
• Research customer’s business operations & audit T3 platform to help inform best approach to platform training.
• Record notes and updates following platform training within the T3 CRM (Hubspot) and execute follow-up tasks as necessary
• Train new team members on all standard procedures

Why We’re a Better Place to Work

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 
• Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Skills & Qualifications 

 

• 1+ years experience in a customer-facing role required
• Strong interpersonal skills with the ability to communicate effectively using correct grammar, punctuation, spelling and sentence structure
• Ability to maintain and grow relationships with customers throughout every step of the support process
• Knowledge and experience using Mac OS and Microsoft OS, as well as online marketing tools, CRM such as HubSpot and SalesForce
• Background in computing, telecom, mobile or telematics preferred
• Familiarity with CRM systems and the process of documenting accurate and detailed communications with the customer preferred
• Customer first mentality - ability to empathize and build customer loyalty
• Strong organizational and analytical skills
• Attention to detail
• Critical thinking and proven complex problem solving skills
• Excellent listening skills with a strong desire to solve the customer’s problems
• Excellent public speaking skills with the ability to present written training material to a diverse audience in a clear and concise manner
• Self-starter with the ability to adapt to the fast pace of a growing company and stay educated on the latest T3 products and services
• Ability to reason with difficult and upset customers in a courteous and professional manner
• Must possess a professional yet enthusiastic and frie