Senior Manager, Competitive Intelligence & Benchmarking

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Agentic Workforce Strategy & Innovation team sits at the intersection of two of the most consequential shifts in enterprise business: the rise of AI agents and the reimagination of how work gets done. We are looking for a Senior Manager of Competitive Intelligence who functions as the enterprise "radar" for the agentic era. You define what "world-class" looks like by benchmarking our human-AI ratios and workforce velocity against the most disruptive players in the market. This is a role for a strategic synthesizer who can take a mountain of external signals and turn them into a clear roadmap for internal innovation.

What You'll Deliver

Market Foresight & Intelligence Signals

• Establish and own a repository of competitor AI-augmentation strategies, as well as associated insights such as spans of control, org sizes, org designs, talent profiles and people,  that identifies 3-5 high-leverage "innovation signals" per quarter for our Work Lab.

• Synthesize vast amounts of external data (earnings calls, whitepapers, labor reports) into a clear leadership narrative on how the competitive landscape is shifting.

• Identify emerging agentic technologies and map their potential ROI before they are added to our internal Innovation Roadmap.

External Ratio Benchmarking

• Develop and maintain a proprietary database of industry-specific "Human-to-Agent" ratios to validate our "North Star" organizational health metrics.

• Provide the executive team with the "So What" of competitor workforce moves—quantifying how their shifts in labor strategy affect our own competitive advantage.

Prototype-to-Product Pipeline

• Collaborate with the Delivery function to ensure market benchmarks are translated into actionable redesign targets for our Business Units.

Your Toolkit: Skills That Will Drive Impact

Strategic Synthesis & Acumen

• You can ingest a mountain of information and find the three things that actually matter. You write and present with exceptional clarity.

• You understand how large enterprises work: you can look at a competitor’s budget shift or job posting trends and deduce their long-term workforce strategy.

Innovation Methodology

• You have a genuine fluency in the "Future of Work" landscape—not just talking points, but a real perspective on how AI adoption is reshaping specific industries.

• You are comfortable with rapid prototyping and hypothesis-based testing; you know how to design an experiment to prove (or disprove) a market trend.

Partnership & Influence

• You know how to work with (and through) high-performing teams without undermining their ownership.

• You build trust by being a consistent source of objective, data-backed truth in an era of AI hype.

How We Expect You to Use AI

• Model the behavior you're building toward. You are expected to be a daily, active user of AI tools—leveraging agents and assistants to manage your own workload and synthesize market signals.

• Market Intelligence Agents. You will build and oversee a fleet of web-scraping and monitoring tools that track competitor job boards, patent filings, and news in real-time.

• LLM-Driven Sentiment Analysis. Use AI to analyze thousands of pages of competitor transcripts and industry reports to detect subtle shifts in their workforce strategies faster than any human analyst could.