Customer Onboarding Specialist

<p>Want to be part of a strong commercial division and secure a solid onboarding of new customers at LanguageWire. Yes? You should definitely read on!</p> <h3>The role you’ll play</h3> <p>As a Customer Onboarding Specialist you will play an integral role in the commercial value chain and help to secure new business in the company. You will introduce new customers to LanguageWire’s tools and services, plan and facilitate projects, and ensure that all customers gets the best possible introduction through a dedicated and customized onboarding. </p> <h3>The team you’ll be a part of</h3> <p>Is an international group of awesome and dedicated people, who are eager to give each new customer the best service and onboarding experience in their region. As a team we are spread across our Valencia, US, Stockholm, Varberg and Copenhagen office, and praise ourselves of having the best team collaboration, enabled by a strong team spirit and regular virtual check ins. </p> <h3>If you want to make a difference, make it with us by…</h3> <ul> <li>Managing an end to end onboarding process </li> <li>Ensuring excellent onboarding experience for new clients on our platform </li> <li>Ensuring excellent re-onboarding for clients on larger and/or technology-driven deals </li> <li>Advising customers on tailored solutions</li> <li>Identifying opportunities of further development of client and communicate these to </li> <li>Supporting the Business Development Directors &amp; Customer Success Teams in solution and insights selling </li> <li>Identifying automation and other potential efficiency opportunities </li> <li>Being first point of contact for any customer requests </li> <li>Staying up to date on latest tech-development and content trends</li> </ul> <h3>In one year, you’ll know you were successful if you’ve…</h3><ul> <li>Demonstrated success through Ramp-up accounts</li> <li>Ensured minimum 35% growth on your onboarded accounts</li> <li>Received high customer NPS scores</li> <li>Gotten good Workflow scores</li> <li>Promoted and sold LanguageWire tech offerings</li> <li>Secured a high customer retention</li> <li>Had your colleagues say they really appreciate you and your work<br/> </li> </ul><h3>Desired experience and competencies </h3><p><strong>What does it take to work for LanguageWire?</strong></p> <p><strong>What you’ll need to bring</strong></p> <ul> <li>A Bachelor or a Master degree within a relevant field</li> <li>A proven track-record within project management </li> <li>Excellence in building relationships with internal and external stakeholders </li> <li>Experience from the translation/content industry, tech, or another relevant area</li> <li>A strong drive to deliver an excellent customer experience </li> <li>Fluency in English and potentially also further languages</li> </ul><p><strong>This will make you stand out </strong></p><ul><li>Being a great facilitator on internal and external projects</li></ul> <p><strong>Your colleagues say you </strong></p><ul> <li>Are a strong, actionable communicator</li> <li>Comfortable with tech</li> <li>Know all the latest growth trends</li> <li>Never settle for second best</li> <li>Can be firm on project deliverables when you need to be</li> <li>Are inquisitive and curious</li> </ul> <h3>About LanguageWire </h3> <p><strong>Most important things to know about us:</strong></p> <ul> <li>We eliminate language barriers so people understand each other. Everywhere. </li> <li>We are a tech company </li> <li>We are an AI company </li> <li>We are stable, and we are growing </li> </ul> <p><strong>More detail about us:</strong></p> <p>At LanguageWire, we are leaders in the world of Language Service Providers, but we are cooler than our competitors. Want to know why? Read on. We are fueled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe. </p> <p>We are proud of our unique AI technology and our exquisite customer care. We are even prouder of our people. From our language experts, tech nerds, and customer success drivers to the core of heroes in the background. They all have a stake in supporting the delivery of translations, editing, desktop publishing, and other crazy cool multilingual communication services. </p> <p>We listen and we care. We adapt our solutions to customer needs and integrate them with customer-specific tech stacks, streamlines and automated workflows. All of this while ensuring all data is protected thoroughly in a secure, meteorite-proof infrastructure. Basically, we've got the whole package!</p> <h3>Our values </h3> <p>LanguageWire is a community where communication is open, informal and friendly. The fact that we respect each other personally and professionally promotes collaboration and a positive social environment. We celebrate success, and giving and receiving feedback and recognition is a natural part of our corporate culture.</p> <p>Technology is a big part of wha