Hotline Staff Attorney
Florida Rural Legal Services, Inc.About the role
The purpose of this position is to provide civil legal assistance to indigent persons approved by program policies and priorities on such matters as individual rights, housing, public benefits, elder law, family law, consumer rights, education, and employment law through our Hotline Services Department.
This position reports directly to the Hotline Director.
Essential Functions:
1. Interviews, certifies eligibility, and identifies the legal problems of FRLS clients within a specific area of law and provides clients with appropriate legal assistance in the form of advice, referrals, or actual representation.
2. Participates in implementing future intake center vision and strategy.
3. Represents clients in court and before administrative agencies as accepted.
4. Monitors productivity of phone call management.
5. Participates in case acceptance meetings.
6. Participates in training to keep up CLE’s and required and legally relevant training as may be provided by the program and as mandated by Florida Bar rules.
7. Adheres to office hours, exhibits a strong work ethic and excellent time management skills, communicates, and treats clients and staff with courtesy and respect, provides constructive feedback to other advocates (paralegals) on cases discussed.
8. Serves as a role model to support staff by promoting the values of hard work, high quality advocacy and treating others with courtesy and respect.
9. Attempts to ensure accessibility of the local office(s) when necessary, by serving clients, including rural clients, non-English speaking clients and client with disabilities.
10. Promotes good relations with the public, including client groups, service providers, press, and private bars, attending/speaking at local meetings as appropriate and approved by the Managing Attorney, Deputy Director and/or Executive Director.
11. Is familiar with FRLS policies, as well as requirements of LSC and other funders, and adheres to those policies and requirements.
12. Maintain an accurate follow-up system to review cases when needed.
13. Monitor quality performance and phone volume related to client satisfaction.
14. Perform other duties as assigned.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s