SUMMARY

Administers and implements human resource policies, practices and overall organizational guidelines, aligned to our mission. Counsels and advises managers in interpreting and applying policies and procedures to resolve issues related to various issues, including but not limited to, recruitment, compensation, performance management and conflict resolution. Ensures services complies with professional standards, state and federal regulatory requirements and laws.

ESSENTIAL FUNCTIONS/DUTIES

1. Responds to, investigates and resolves team member relations issues in the best interests of the team member and Goodwill, ensuring a motivated and productive workforce and legal compliance. Some of these issues include but are not limited to misconduct, team member complaints, etc.
2. Serves as first point of contact on all employee related matters for the specific department and Region assigned, in the administration of our standards of conduct, core values, guiding principles, code of ethics and other employment guidelines; as they apply to team members’ progressive performance and discipline management. Manages complex and delicate employee relation issues, striving for conflict resolution. Maintains high level of employee confidentiality at all times.
3. Provides support to the global HR Team by working on HR projects that span the entire organization.
4. Responsible for Employee Handbook updates and ongoing communication and enhancements.
5. Is a subject matter expert on employment laws and regulations, as well as HR best practices to mitigate risk and enhance the employee experience, and provide guidance to the Operational Leaders on such issues as needed, relating to Safety, Wage and Hour, ADA, Equal Employment Opportunity, Worker’s Compensation, Unemployment Compensation, in addition to those pertaining to personnel matters as required by the Commission on Accreditation of Rehabilitation Facilities (CARF).
6. Oversees Unemployment Benefit activity for the specific departments and Region, with administrative support from the HR Benefits Specialist who responds to benefit claims, and appeals when necessary.
7. Provides guidance for Leaders with assessment and performance management of their subordinates e.g. reviews and updates job descriptions. Sends monthly reports for the specific depts. and region. Administers Exit interview feedback.
8. Participates in Leadership Training Plan. Stays abreast of new developments with the State and Federal regulatory labor laws.
9. Receives and oversees Personnel Action Forms (PAFs) and signed performance reviews for payroll processing, for the assigned departments and Region. These are related to jobs and compensation, ensuring compliance and consistent practices. Maintains, updates, and distributes all Human Resources Standard Operating Procedures. Ensures all SOPs, HR forms are posted to the shared drive.
10. Performs other duties as assigned.

QUALIFICATIONS/COMPETENCIES

• Human Resource, business and project management
• Organization’s Policy & procedure, SOP development and compliance
• State and Federal Labor and Employment Law
• Strong knowledge of Compensation
• Emotional Intelligence (EQ): high levels of self-awareness, maturity and self-control
• Business systems, technology, procedures
• Windows Operating System, HRIS; Microsoft Word, Excel, PowerPoint, and Outlook
• Strong relationship management and interpersonal skills including interacting with senior leaders
• Excellent communication, decision making and problem solving skills
• Ability to analyze complex situations and make recommendations